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Contact MOTU Customer Service

How to Reach a Person at MOTU

Verified Contact Information

Customer Service Number:

  • 1-617-576-2760
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Send Message

Technical Support:

  • 1-617-576-3066

Customer Service:

customerservice@motu.com

General Info:

info@motu.com

Sales/ Reservations:

sales@motu.com

MOTU Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular MOTU Phone Number
1 (617) 576-2760
Average Calls duration
29 seconds
Most Popular MOTU Email Address
customerservice@motu.com
Issue Resolution Rate
Medium (50% reported full resolution)
Contact Method Distribution
86% phone, 14% email
Common Reasons for Contact
Shipping and delivery
View full overview

How to Contact MOTU?

Users who want MOTU's help via phone can dial the customer service number. The most used helpline is 1-617-576-2760. The MOTU phone number 1-617-576-3066 is active to request technical support from the relevant agents. Clients can call them for hardware and software issues, product registration, warranty, orders, and shipping concerns. If the matter is complex and difficult to resolve over the phone, meet MOTU support for in-person assistance at MOTU, Inc., 1280 Massachusetts Ave., Cambridge, Massachusetts 02138, United States.

Clients can contact MOTU customer service via three department-specific emails for different issues and inquiries. For general questions, press inquiries, and other non-technical matters, reach the agent at info@motu.com. Users requesting assistance with product registration, upgrades, shipping inquiries, and other customer service-related issues can write to customerservice@motu.com. The MOTU contact email sales@motu.com is for purchasing, pricing, and product availability questions. When emailing the company agents, users must provide all the required details concerning the issue and support it with relevant proof for better assistance.

The company offices are open Monday through Friday, between 9:00 AM and 6:00 PM ET. Consulting MOTU support online or in person between these times ensures efficient assistance. However, one must explain their issue in as much detail as possible and provide relevant proof to support it. Those intending to resolve their problems outside working hours can benefit from the featured information on the company website.

For online assistance from the agents, visit the Contact page on the MOTU website and complete the online form by providing your full name, email address, subject of concern, and other details. Submitting MOTU's contact form is best for questions regarding registration, upgrades, pre-sales inquiries, and other requests unrelated to technical support. Users seeking technical assistance can visit the Technical Support page to access product manuals and training materials. You can also browse the knowledge base for FAQs and troubleshooting guides, or reach MOTU customer service for help with such issues. The website also features links to follow the company on social media platforms like X, YouTube, and Instagram for updates and assistance.

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Contact Information

MOTU Website:

MOTU Help Center:

Corporate Office Address:

MOTU, Inc.
1280 Massachusetts Ave.
Cambridge, Massachusetts 02138
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 6:00pm (EST)

More contact details

Fax:

+1(617) 576-3609

Why Customers Call MOTU?

Top Reasons of Customers Calls

  • Shipping and Delivery 75%
  • Customer Inquiries & Issues 25%

Shipping and Delivery

75%
  • "Haven't received my part."
  • "Have not received my previous order"
  • "Missing order 112D Manual , order #1504829"

Customer Inquiries & Issues

25%
  • "Haven't receive my part yet"

Compare MOTU Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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