Users who want MOTU's help via phone can dial the customer service number. The most used helpline is 1-617-576-2760. The MOTU phone number 1-617-576-3066 is active to request technical support from the relevant agents. Clients can call them for hardware and software issues, product registration, warranty, orders, and shipping concerns. If the matter is complex and difficult to resolve over the phone, meet MOTU support for in-person assistance at MOTU, Inc., 1280 Massachusetts Ave., Cambridge, Massachusetts 02138, United States.
Clients can contact MOTU customer service via three department-specific emails for different issues and inquiries. For general questions, press inquiries, and other non-technical matters, reach the agent at info@motu.com. Users requesting assistance with product registration, upgrades, shipping inquiries, and other customer service-related issues can write to customerservice@motu.com. The MOTU contact email sales@motu.com is for purchasing, pricing, and product availability questions. When emailing the company agents, users must provide all the required details concerning the issue and support it with relevant proof for better assistance.
The company offices are open Monday through Friday, between 9:00 AM and 6:00 PM ET. Consulting MOTU support online or in person between these times ensures efficient assistance. However, one must explain their issue in as much detail as possible and provide relevant proof to support it. Those intending to resolve their problems outside working hours can benefit from the featured information on the company website.
For online assistance from the agents, visit the Contact page on the MOTU website and complete the online form by providing your full name, email address, subject of concern, and other details. Submitting MOTU's contact form is best for questions regarding registration, upgrades, pre-sales inquiries, and other requests unrelated to technical support. Users seeking technical assistance can visit the Technical Support page to access product manuals and training materials. You can also browse the knowledge base for FAQs and troubleshooting guides, or reach MOTU customer service for help with such issues. The website also features links to follow the company on social media platforms like X, YouTube, and Instagram for updates and assistance.
