MotorMate Return Policy
Buyer may return a MotorMate model within 30 days of delivery for a refund if the return is a result of buyer ordering the incorrect MotorMate model. A restocking fee of the MotorMate price may be deducted from any refund based on the condition of the returned MotorMate. Carefully pack MotorMate and return, shipping cost pre-paid, to the address below. The best way to avoid a return or exchange is to confirm the correct MotorMate model for The Client's motor prior to ordering by double-checking The User's measurements. Customer selected incorrect MotorMate model for their motor make/model/year. It is the customer's responsibility to ensure any product being returned is packed properly to avoid any damage to the product during shipping. A restocking fee may be required based on the condition of the returned product.
To read more:
https://motormateusa.com/return-exchange-policies/
MotorMate Warranty
EPCO is confident in the MotorMate's design as the most reliable transom saver and motor toter alternative available today, and supports it with a limited lifetime warranty against defects in materials or workmanship for the lifetime of the MotorMate. EPCO Products, Inc., warrants the MotorMate Outboard Motor Locking System to be free from defects in materials or workmanship for the lifetime of the MotorMate. This warranty is granted to the original purchaser of the MotorMate unit. This warranty does not cover any MotorMate unit that has been modified in any way or used with a motor for which it was not originally designed nor specified. This warranty does not cover damage, loss or failure which results in whole or in part from improper installation, misuse, neglect, failure to properly maintain, or other damage caused by inappropriate handling or use of the MotorMate.
To read more:
https://motormateusa.com/lifetime-warranty/
MotorMate Privacy Policy
To read more:
https://motormateusa.com/policies/
MotorMate FAQ
To read more:
https://motormateusa.com/faqs/
Summary
MotorMate specializes in outboard motor locking systems. The company was founded by Claude Gouge in 2008. Its headquarters is based in Fort Wayne, Indiana, USA. In 2014 EPCO Products purchased the company. MotorMate offers locking systems for Evinrude, Johnson, Mariner, Yamaha, and Honda Marine motors. The company provides detailed installation instructions for each model. There are more than 50 dealers which offer MotorMate systems. The company ships their products across the United States through the US Postal service. It accepts returns within 45 calendar days of the delivery date. The original purchaser of the MotorMate unit receives lifetime warranty. Available payment options are Visa, MasterCard, American Express, and Discover.
