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Contact Motorcraft Customer Service

Motorcraft Phone Numbers and Emails

Toll-Free Number:

  • (800) 392-3673
Call customer service
Send Message

Customer Service:

  • (800) 241-3673
    Ford Roadside Assistance
  • (833) 385-0516
    FordPass Rewards
  • (800) 232-5952
  • (800) 448-2063

Legal:

  • (313) 390-5286
    DMCA Inquiries
  • (313) 323-2875
    DMCA Inquiries

Motorcraft Emails:

Accessibility
Customer Service
Legal
DMCA Inquiries
calprivy@ford.com
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How to Contact Motorcraft?

Most Popular Number:

(800) 392-3673
Total calls: 35 Last call: Jan 1, 2025
author avatar
PissedConsumer Reporter

Motorcraft provides several customer service numbers for convenient solutions to different issues. If you need support in the United States, call 800-392-3673. The Ford Roadside assistance is available at 800-241-3673. Have inquiries related to FordPass Rewards? Apply to the company at 833-385-0516. Regarding DMCA inquiries, dial 313-323-2875. To find out the list of the rest of Motorcraft contacts, visit the “Contact Us” page. To find it, visit the official company website and follow “Contact Us” at the bottom.

Motorcraft provides several email addresses for different needs. If you are interested in the accessibility program, send a letter with your questions to accessibility@fordprogramhq.com. With DMCA inquiries, apply to the company at DMCA@ford.com. You can also send a message to the company via Facebook, Instagram, or another social media page. To go to it, follow its icon at the bottom of the company’s official site.

The company business hours vary depending on the way of communication and phone line. The Motorcraft customer service line, 800-392-3673, is available Monday through Friday from 8 a.m. to 11 p.m. EST and from 8 a.m. to 8 p.m. EST on Saturday. As for an online chat option, it is available Monday through Friday from 8:30 a.m. to 10 p.m. EST, from 11 a.m. to 7 p.m. EST on Saturday, and from 11 a.m. to 7 p.m. EST on Sunday. Find out more about Motorcraft’s support schedule on the “Contact Us” page.

Motorcraft provides several ways to contact the company via its official website. All of they take place on the “Contact Us” page. If you prefer to solve all your inquiries in real-time by phone, click on one of the telephone numbers in the “Phone” block. Want to send a letter to the company via one of the social media? Click on the Twitter, Facebook, or other link in the “Social Media” block. To ask your questions to the virtual assistant, click on the “LIVE CHAT” button in the lower right corner, enter all the necessary data in the appropriate fields, and click on the “Submit” button.

Motorcraft Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    80% phone 20% email
  • The best phone number to call Motorcraft is 8003923673. 69% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.

  • Be prepared for the call as Motorcraft may ask you for the following information to identify you as a customer: email, phone number or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Motorcraft Website:

Motorcraft Help Center:

Corporate Office Address:

Ford Motor Company
P.O. Box 6248
Dearborn, Michigan 48126
United States

Other Info (opening hours):

Customer Service Working Hours:
Monday-Friday, 8:00 a.m. - 11:00 p.m. EST
Saturday, 8:00 a.m. - 8:00 p.m. EST


Mailing To Designated Agent:

DMCA Agent

Ford Motor Company

330 Town Center Drive

Dearborn, Michigan 48126


Motorcraft is a registered trademark of the Ford Motor Company

More contact details

Motorcraft Rating Based on 4 Reviews

Rating details

1.5
more details
Warranty
Website
Customer service
Price Affordability

Rating stats

Rating trend

Summary of Motorcraft Customer Service Calls

51 TOTAL
CALLS
08:57 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Motorcraft?

Product/ Service Question:

  • “Motorcraft battery warranty”
  • “Battery warranty”
  • “Warranty”

Request for Information Question:

  • “Alternator question”
  • “Technical assistance”
  • “Tax exempt document update”

Staff Question:

  • “? About Service info currency!”

Return/ Replace Question:

  • “Return parts”

Shipping and Delivery Question:

  • “Missing parts”

Account Question:

  • “Let code”

Other Question:

  • “97287638”
  • “Fuel filter explosion”
  • “Motorcraft plug authentication”

Compare Motorcraft Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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