Moss Bros Phone Numbers and Emails

Customer Service:

  • +44 333 320 6677

Moss Bros Emails:

Customer Service
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Moss Bros Contact Information

Moss Bros Website:

Moss Bros Help Center:

Corporate Office Address:

MOSS BROS GROUP LTD
8 St Johns Hill
London, England SW11 1SA
United Kingdom
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Moss Bros Rating Based on 2 Reviews

Rating details

1.0
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Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy

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Rating trend

Summary of Moss Bros Customer Service Calls

9 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Moss Bros Customer Service?

Shipping and Delivery Question:

  • “Failed delivery”
  • “Not received my parcel”

Request for Information Question:

  • “About a branch”

Return/ Replace Question:

  • “Return”

Other Question:

  • “Missing dilivery”

About

Moss Bros Return Policy
Moss Bros. is the UK's no.1 formal menswear specialist. If The Client need to return any of The User's items, The Client of Moss Bros can do so completely free of charge within 30 days of purchase. The easiest and most convenient way to return is to visit The User's nearest Moss Bros. store. If something isn't right, Moss Bros's' tailoring experts will help The Client of Moss Bros find the correct style, fit and size. They can also arrange for tailoring alterations to ensure the perfect fit for The User If The Customer are returning The User's items for a refund, they can process that right away. Use The Customer's local CollectPlus outlet to return items back to Website at Company's cost. Use The Customer's local Post Office to return items back to Website at Company's cost. Then just print The Client's returns label. Returned items are The Client's responsibility until they reach Company's stores or warehouse so please ensure the packaging is secure.
To read more: http://www.moss.co.uk/returns-policy
Moss Bros Delivery Policy
Moss Bros. is the UK's no.1 formal menswear specialist. Website use Hermes for all Company's standard deliveries and a signature is normally required. Alternatively the parcel may be left in a safe place and a card will be left detailing location. Please allow an extra 2 working days for delivery to any destination. The Client will receive an email advising when The Client's parcel has arrived in store. Parcels will be held at The User's chosen store for 14 calendar days for The Client of Moss Bros to collect. Excludes some Outlet, Northern Ireland and Eire Stores. The User will receive a text and email advising when The User's parcel has arrived in store. Excludes Outlet, Northern Ireland and Eire stores. Orders placed after 4pm will be processed the next working day. Orders placed between Thursday 4pm - Sunday 1pm will be delivered on Monday, excluding Bank Holidays.
To read more: http://www.moss.co.uk/delivery
Moss Bros Terms of Service
Moss Bros. is the UK's no.1 formal menswear specialist. No variation of these Conditions shall be binding unless agreed in writing by Website and attached hereto. The Client of Moss Bros will be subject to the policies and terms in place at the time The User of Website order the Goods from Moss Bros unless such change is required by law or government or regulatory authority (in which case it will apply to any orders The Customer have previously placed). These Conditions apply to all purchases The User of company services make from Website at any time, regardless of how the order is made. Failure by The Company to deliver any instalment shall not entitle The User of company services to cancel any other instalment. In the event that The Client of Moss Bros have already placed an order under the Conditions that Moss Bros have accepted The Company will provide The User with a full refund for any money received. Moss Bros's' acceptance of The User's order is conditional upon the Goods being intended for personal use and not for resale.
To read more: http://www.moss.co.uk/terms-and-conditions
Moss Bros Privacy Policy
Moss Bros. is the UK's no.1 formal menswear specialist. Please read the following carefully to understand Moss Bros's' views and practices regarding The Customer's personal data and how Website will treat it. Website may also collect information about The User's device's operating system and browser type, for system administration and to improve the service. This is statistical data about Company's users' browsing actions and patterns, and does not identify any individual. Moss Bros's' Site may, from time to time, contain links to and from the websites of third parties. Please note that if The User of Website follow a link to any of these websites, such websites will apply different terms to the collection and privacy of The User's personal data and Moss Bros do not accept any responsibility or liability for these policies. When The User of company services leave Moss Bros's' Site, Moss Bros encourage The Client to read the privacy notice/policy of every website The User of Website visit.
To read more: http://www.moss.co.uk/privacy-policy
Moss Bros FAQ
To read more: http://www.moss.co.uk/faq
Moss Bros reviews and complaints

Moss Bros is ranked 1492 out of 2774 in Footwear and Clothing category

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