Los Angeles, California
0 comments
Not resolved

MY WIFE & I MOVED TO 5101 BALBOA BLVD., APT.# XXX ENCINO, CA 91316 ON 08/01/2015.AFTER WE MOVED IN WE NOTICED THERE ARE SOME REPAIRS SUCH AS CENTRAL AIR NOT FUNCTIONING , HEATING & COOLING NOT FUNCTIONING, DISHWASHER NOT WORKING, UNIT WAS NOT PAINTED, LOW WATER PRESSURE & NO HOT WATER, ALL FIRST FLOOR AND SECOND FLOOR WINDOWS & PATIO SLIDING DOORS WERE SHOT CLOSED & DID NOT OPEN, MASTER BATHROOM DOOR DID NOT CLOSE DUE TO WRONG SIZE DOOR, MASTER BEDROOM CLOSET DOOR DID NOT CLOSE DUE TO WRONG SIZE DOOR, INSIDE MEDICINE CABINETS IN BOTH BATHROOMS WERE RUSTED, BALCONY RAIL WAS NOT PAINTED & IT WAS RUSTED, DISHWASHER DID NOT FUNCTION, AIR CONDITIONER WAS NOT WORKING, UNIT WAS RENTED WITH HEATED SWIMMING POOL WHICH WAS NOT HEATED & HAD NONE WORKING LIGHTS, JACUZZI HAD MOLDS & GROWING FUNGUS ALL AROUND & NONE WORKING LIGHTS, MEN'S DRY SAUNA'S HEATER DID NOT WORKED, WOMEN'S SAUNA WAS NOT ACCESSIBLE DUE TO A DEAD BOLT ON THE DOOR WITH NO KEY GIVEN TO THE TENANT, OUTSIDE LAND ESCAPING THERE WAS NONE INSIDE THE COMPLEX BUILDING THAT WAS PROMISED AT THE TIME OF SIGNING THE LEASE, ACTIVITY ROOM WINDOWS WERE SHOT CLOSED & HAD NO VENTILATION SYSTEM, GYM WAS HAZARDOUS & HAD A BROKEN WALL MIRROR, GUEST WAITING AREA WAS DIRTY MOST OF THE TIME & HAD A UNSAFE BROKEN WALL MIRROR, GATED BUILDING (FRONT & GARAGE) HAD BROKEN FRONT ENTRY DOOR MOST OF THE TIME THAT WAS SUPPOSE TO BE LOCKED, EXPOSED ELECTRICAL WIRING ALL AROUND & INSIDE THE COMPLEX BUILDING, FIRE EXTINGUISHERS INSIDE THE BUILDING & GARAGE DID NOT HAVE SAFETY HAMMERS FOR BRAKE IN FOR EMERGENCY PURPOSES, EVIDENCE OF ILLEGAL SUBSTANCE ABUSE IN THE COMMON AREA.

WE CONTACTED THE SEVERAL DIFFERENT RESIDENT MANAGERS THAT CAME & LEFT MULTIPLE TIMES (RITA, LINDA, LAURA, RACHEL, DIANA, KELLY, CHRIS GRAY & THE BROKER OF THE PROPERTY MANAGEMENT TAMKIN RONALD PHILLIP) WHOM DID NOT TAKE THESE REPAIR REQUESTS & CONCERNS UNDER CONSIDERATION & NO ACTION WAS TAKEN. WE REPORTED THESE ISSUES TO THE CITY INSPECTOR & CODE ENFORCEMENT IN OCTOBER 2015 CASE# 546818 & CASE# 548401, NOVEMBER 2015, DECEMBER 2015, FEBRUARY 2016 CASE# 563550 & APRIL 2016 CASE# 569741. THESE ISSUES WERE NOT FIXED & THE MOSS & COMPANY INC. PROVIDED THE CITY INSPECTOR WITH FALSE AND FRAUDULENT INFORMATION & PICTURES VIA E-MAIL IN ORDER FOR THE CITY INSPECTOR TO CLOSE THE INVESTIGATIONS.

I PROVIDED THE CITY INVESTIGATOR WITH THE RIGHT INFORMATION & CORRECT PICTURES TO RE-OPEN THEIR INVESTIGATION, WHICH WAS CLOSED & SATISFIED BASED ON FALSE INFORMATION. ON MAY 12, 2016 MY WIFE WAS CONTACTED BY CHRIS GRAY (THE VP) & HE MADE A PROPOSAL THAT IF WE LEAVE THE RESIDING PROPERTY HE WILL TERMINATE THE BALANCE OF OUR LEASE WHICH WAS TWO MONTHS LEFT (JUNE & JULY) & HE WILL FORGIVE THE BALANCE OF OUR LEASE. HE STATED HE WILL REFUND OUR FULL SECURITY DEPOSIT OF $2500 AND PROVIDE US WITH $5000 MOVING COSTS. WE INFORMED CHRIS GRAY ON MAY 14, 2016, WE HAD SECURED ANOTHER PLACE FOR US.

ON MAY 25, 2016 WE MOVED OUT. ON JUNE 1, 2016 WE E-MAILED CHRIS GRAY & LAURA THE RESIDENT MANAGER TO MEET US IN THE APARTMENT TO RECEIVE THE KEYS, WHICH NO ONE SHOWED UP. WE WAITED UNTIL JULY 08, 2016, AND WE NEVER RECEIVED OUR FULL SECURITY DEPOSIT OF $2500 NOR THE $5000 MOVING COSTS TOTAL OF $7500 MOSS & COMPANY INC PROMISED US OR ANY LETTERS INDICATING WHY HE DID NOT SEND US THE PROMISED MONEY. I WAITED TILL JULY 08, 2016, THEN I FILED SMALL CLAIMS COURT CASE # 16VXXXXXXX WITH VAN NUYS COURTHOUSE AND ON SEPTEMBER 13, 2016, I WAS AWARDED THE FULL $7500 BY HONORABLE JUDGE RICHARD F.

WALMARK.TO THIS DATE I AM STILL WAITING ON CHRIS GRAY TO SEND US THE $7500 HE PROMISED US, WHICH THE JUDGE ORDERED HIM TO PAY & HE REFUSES TO PAY.

I didn't like: Fraud misrepresentation false information.

Review #935160 is a subjective opinion of a user.

1.0
Value for money
Product or Service Quality
Diversity of Products or Services
Staff
Website
Price Affordability
Customer service
Advertised vs Delivered
Reason of Review / Monetary Loss Poor customer service / $7720
Preferred solution Full refund

Had an Experience with Moss and Company?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Erased negative reviews from their past coming back to haunt the new year. Do not believe all their phone baloney reviews, pretty easy to see it's fiction when you start reading..." Read more
"This is a complaint of the property management of an apartment complex in SE Houston, TX. Specifically, the condition of the apartment upon move-in: 1) The laminate floor (covering all..." Read more
"Moss motto 'Your home is our business' should be follow by 'It will cost you until you leave' because your home is clearly not yours but theirs & you are..." Read more
"1,600 rent to live in the ghetto. Don't let them fool you. They show you the 'Model' apt. On the nice side of the property. They will tell you..." Read more
"o after being a thumbtack pro since 2013 when the company first made their initial day break, I received an email at 4 AM this morning telling me that my..." Read more
"From their tracking site, "Delivery could not be completed - Additional information required". I have the same address I've had for 7 years. I order vitamins online every month to..." Read more
"Delivery co cut the love seat an left at my home did not notice until they left.... I am still working on my delivery return fee. Through our local tv..." Read more
"Do NOT order from this company. Their customer service is awful. I ordered a jar of their charcoal toothpaste and it got delievered 4 weeks after I placed the order...." Read more