Mortons The Steakhouse - GARY BULLERS
GARY BULLERS IS THE REGIONAL MANAGER FROM MORTONS STEAKHOUSE IN BEVELRY HILLS.
THE MAN IS A COMPLETE ***. WE HAD THE WORST DINING Experience a person could ask for and have been complaining for a month and this man has done nothing help us out!
I just called him and he started yelling at me!!!!!!!!!!
I don't know how this man is a regional manager the way he treats customers. they screwed up 5 things during my dining experience and are not willing to refund me, and on top of that I have emailed them 12 times and they are ingnoring me. so I finally called him and he yelled at me on the phone
THIS MAN NEEDS TO BE FIRED FROM HIS JOB HE YELLED AT ME AND IS REFUSING TO REFUND ME FOR A HORRIBLE VISIIT
Monetary Loss: $150.
Location: Los Angeles, California
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Comments
With your spelling, no one her messed up your order. You did not communicate properly.
Also you are a gross piece of work for wanting him fired.
You are not entitled to a refund. Do not eat out if you cannot afford to.
Agree!
Sounds like a shake down
Morton's is one of my favorite places for a nice meal. Admittedly, I have never dined at this particular Morton's you reference, but I have enjoyed nothing but delicious food and impeccable service at Morton's in Detroit, Dallas, Orlando, Las Vegas, and Boston.
I am curious about a couple of things; while you were in the restaurant did you mention your dissatisfaction about whatever went wrong? Secondly, why did you pay the check if your experience was "horrible"?
I will admit that yelling at a (former) customer isn't the way to handle a problem, but I can understand being extremely frustrated if someone had emailed me 12 times. What I cannot understand is why you didn't ask to speak to the manager after the second or third time you felt things were not meeting your expectations and allowed your anger to build.
Surely this could have prevented the total number of misses from reaching five.
In my experience, a calm, face-to-face conversation goes a long way when attempting to resolve a problem. :)
They are lying about the experience being terrible to get their meal free. Obviously the do not want refund this liar, and are not replying back to this person trying to cheat them.
Details and specifics would have been helpful.