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The customer success department at Morph Market protects their sellers, and ignores customer concerns. They call the department customer success but should change it to seller success.

A seller went on a rampage on the messaging portions while replying to my neutral rating for his business. He treated me very unprofessionally, and when I contacted customer success they actually told me they were removing the neutral rating. I followed their guidelines for ratings, but it didnt matter to them.

They protected this seller and he now appears on with excellent ratings. How misleading of customer success from Morph Market.

User's recommendation: Attend reptile expos instead of first shopping at morph market. Avoid the dishonesty and lack of responsibility that you may encounter using Morph Market.

Location: San Antonio, Texas

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