Mor Furniture For Less - Misleading sales people, poor product, and no response to inquiries
I bought a bonded leather couch about five years ago.We were thinking about buying leather, but we liked the couch in the bonded.
The salesperson swore up and down it was just as good as leather, and lasted just as well, so we bought it. We did not purchase the fabric repair insurance, as my husband and i would not put much wear on it, and had no problems with other leather furniture we have had for years. Well..... not even a year later the bonded leather started to peel.
Over a few years it got pretty bad in areas we sat. I finally sent a email to mor, telling them about the situation. That was months ago, and have not received any response.
According to internet searches, this is a problem with bonded leather, and we would not have purchased it except for the salesman's assurances.The photo is just one area.
More Review Details
|Value for money|
|Product or Service Quality|
|Diversity of Products or Services|
|Style and Design|
|Exchange, Refund and Cancellation Policy|
What I liked
- Friendly staff
- Product variety
What I disliked
- Misleading or untrained staff
- Poor quality product
- No response to emails
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Poor Quality Product And Misleading Staff
- Review category
- Furniture and Decor
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