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Contact Moovit Customer Service

Moovit Phone Numbers and Emails

General Info:

  • +9 728 621 3141
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Moovit Emails:

Customer Service
Store
Legal
Privacy Inquiries
Media
Press Inquiries
Sales/ Reservations
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Moovit Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Moovit is 97286213141.

  • The longest wait times are on Wednesday, while the shortest are on Sunday and Tuesday.

  • People call Moovit mainly because of refund, account, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Moovit Website:

Moovit Help Center:

Corporate Office Address:

Moovit App Global Ltd.
2, Ilan Ramon St.
Ness Ziona, Hamerkaz 74063
Israel

Moovit Rating Based on 3 Reviews

Rating details

1.9
more details
Exchange, Refund and Cancellation Policy
Value for money
Style and Design
Product or Service Quality

Rating stats

Rating trend

How Good is Moovit's Customer Service?

Barbara R Vby
Barbara R Vby
Feels Disappointed | May 14, 2024

Moovit never contacted me and the site did not let me take advantage of the offer.

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Alyne Kfk
Alyne Kfk
Feels Disappointed | Nov 12, 2023

I thought I signed up for a 7-day free trial but they charged me $17.71 instead. Despite my attempts to contact them, I have not received any response or refund. It's frustrating because I expected to try the service for free before deciding whether to use and pay for it. However, as soon as I clicked the 'continue' button for the trial, my card was charged.

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Summary of Moovit Customer Service Calls

52 TOTAL
CALLS
00:00 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Moovit?

Payments and Charges Question:

  • “Every month to much Bus charges deducted why”
  • “Payment”
  • “Billing issue”

Refund Question:

  • “Refund manny”
  • “Refund”

Account Question:

  • “Account was blocked”
  • “My account was blocked”
  • “Need to pay account”

Request for Information Question:

  • “I need to speak to a customer service agent NOW!!”
  • “I would like to know about it”
  • “How do i chang3 the travel date”

Product/ Service Question:

  • “The line 35 Is working today”
  • “The bus is working today”
  • “Moovit app works in Europe”

Activation/ Cancellation Question:

  • “I’m not good with online stuff I need Moovit canceled a friend pays my bill I accidentally got it thinking it was free please cancel for me please”
  • “To unsubscribe from emails”
  • “When I subscribed, I was supposed to geto free for seven daysbit was charged a Xs who is seven days”

Shipping and Delivery Question:

  • “Where is my bus”

Website/ Application Question:

  • “Your site won't send me a code for the Independence Day sale for no advertisements”

Other Question:

  • “Didn’t receive my ticket”
  • “..”
  • “Want to rebook my bus tickets with flixbus in the moovit app, but it doesn't show up in my tickets, cant rebook it”

Compare Moovit Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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