Skip to content
Write review For Business
  • Login

Contact Monsoon Customer Service

How to Reach a Person at Monsoon

Verified Contact Information
  • +44 776 521 0631
    WhatsApp

Customer Service:

  • +44 203 372 3052
    UK Only

Sales/ Reservations:

  • +44 203 738 8836
Send Message

Customer Service:

onlinecustomerservices@monsoon.co.uk
Website Customer Service Department
customerservices@monsoon.co.uk

General Info:

ethical&sourcing@monsoon.co.uk
Sustainability and Ethical Team

Fundraising/ Donations:

monsoontrust@monsoon.co.uk
Monsoon Accessorize Trust

Jobs/ Career:

references@monsoon.co.uk
Work Reference
careers@monsoon.co.uk

Legal:

antibribery@monsoon.co.uk
Anti-Bribery Policy

Media:

socialmedia@monsoon.co.uk
planet@monsoon.co.uk
CSR and Sustainability Enquiries
directmail@monsoon.co.uk
Opt-out of Marketing Emails

Monsoon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Monsoon Phone Number
+44 203 372 3052
Average Hold Time
Up to 3 minutes
Most Popular Monsoon Email Address
onlinecustomerservices@monsoon.co.uk
Issue Resolution Rate
Low (21% reported full resolution)
Contact Method Distribution
83% phone, 17% email
Common Reasons for Contact
Return/ replace, request for information, shipping and delivery
View full overview

How to Contact Monsoon?

Monsoon customer service phone number is 44 203 372 3052. The telephone number provides information to the British clients. In case of questions related to the payments and other services, call the support number.
You can use the Monsoon phone number to connect the customer care department via the WhatsApp application. To solve sales or reservations issues, tend to the line 44 203 738 8836. Talking to the support members you can receive assistance and information, settle the issues and get help.

The email to send the request to the customer care specialists is planet@monsoon.co.uk. You can ask questions related to the CSR and sustainability and website customer service department. To get data about the online website services, send a letter to the onlinecustomerservices@monsoon.co.uk.
In donations issues turn to the email address monsoontrust@monsoon.co.uk. The sustainability and ethics team operates the email address ethical&sourcing@monsoon.co.uk. For legal issues turn to the email antibribery@monsoon.co.uk. Monsoon customer service considers emails in a few days and provides you with a response.

Monsoon address is Notting Dale Village, 1 Nicholas Rd. London, England W11 4AN United Kingdom. This is the location of the Monsoon headquarters. Turn to the mailing address to send claims or suggestions to the company’s leading specialist.
To solve the return issues, use the mailing address Unit 2, 7-11 Claudius Way Victoria Business Park Wellingborough, Northants NN8 2DH United Kingdom.

Monsoon hours are Monday through Friday from 8 a.m. to 8 p.m. GMT. The schedule can vary during the weekends and public holidays. You can call the Monsoon support during the operation time. The online contact form in the Help Center section of the website is available for submitting when the customer care team is off.

Monsoon live chat is available via WhatsApp. Open the site, click the Contact Us icon at the bottom of the screen and send the online table. Provide the required information and send it for the support team consideration.

PissedConsumer Club

Contact Information

Monsoon Website:

Monsoon Help Center:

Corporate Office Address:

Monsoon Brands Ltd.
Notting Dale Village, 1 Nicholas Rd.
London, England W11 4AN
United Kingdom

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 8:00am - 8:00pm (GMT)


Returns Address:

Webstore Returns

Unit 2, 7-11 Claudius Way

Victoria Business Park

Wellingborough, Northants

NN8 2DH United Kingdom

More contact details

Why Customers Call Monsoon?

Top Reasons of Customers Calls

  • Return/ Replace 24%
  • Customer Inquiries & Issues 23%
  • Shipping and Delivery 21%
  • Request for Information 9%
  • Account 7%
  • Refund 6%
  • Product/ Service 5%
  • Payments and Charges 4%
  • Employment 2%
  • Activation/ Cancellation <1%

Return/ Replace

24%
  • "Returns no invoice"
  • "Regarding a return"
  • "Return"

Customer Inquiries & Issues

23%
  • "Order number 800341**** Haven't received yet I need it asap please"
  • "I haven't received my order from Evri"
  • "I cannot finish my order for some unknown reason"

Shipping and Delivery

21%
  • "Location of derry store"
  • "Ordered wrong size yesterday can l change it please"
  • "Delivery issues"

Request for Information

9%
  • "Find order details"
  • "Help purchasing dress."
  • "Enquiry"

Account

7%
  • "I have £11.00 worth of rewards and unable to use thrm"
  • "Can not use my reward card"
  • "Forgot my moosoon card pill"

Refund

6%
  • "Refund"
  • "Refunds not paid to me"
  • "Query on my refund"

Product/ Service

5%
  • "Buying item"
  • "Im Oder to realme techlifi buds T100"
  • "I ordered two orders separately because i was worried the dress would be out of stock so i ordered it separately would it be possible to have the jean jacket to come with the dress because eid is the 9th and im worried it wont come in time. Thank you"

Payments and Charges

4%
  • "I made a payment I was debited but the items were not processed"
  • "I order 2 jackets one I have kept I have sent it back back it had no invoice inside"
  • "Overcharged"

Employment

2%
  • "I need for a job"
  • "Job vacancy"

Activation/ Cancellation

<1%
  • "I have don't know how there are two quantities of same dress I want to cancel one of them"

Compare Monsoon Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
monsoon us
monsoon us Customer Service
Quiz
Quiz Customer Service
Dorothy Perkins
Dorothy Perkins Customer Service
stars-rating-fill
5.0 out of 5

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Monsoon? What happened? What can we help you with?
Submit review Don't show this popup
Monsoon
Reviews Contacts Community