Contact Mongoose Customer Service
Mongoose Phone Numbers and Emails
Mongoose Contact Information
Mongoose Help Center:
Corporate Office Address:
Pacific Cycle, Inc
PO Box 344
Olney, Illinois 62450
Other Info (opening hours):
Monday - Friday
8am to 5pm (Central Standard Time)
Mongoose Terms of Service
Some situations that could result in a refused order include inventory limitations, inaccuracies or errors in product or pricing information, or problems identified by Company's credit department. www.mongoose.com will contact The User of company services if all or any portion of The User's purchase order is refused or cancelled or if additional information is required to accept The Client's order. Mongoose do Mongoose's' best to process order within 24-hours after it is received. However, The Company do not guarantee this service. In peak seasons, it may take up to 72-hours to process The User's order. Orders placed Friday, Saturday or Sunday typically will ship the following Monday or the next business day if there is a holiday. While The Company strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is mis-priced or is listed with incorrect product information, Mongoose may, at Mongoose's' discretion, either contact The Client of Mongoose for additional information or cancel The Client's order and notify The User of company services of such cancellation.
To read more: http://www.mongoose.com/usa/terms-and-conditions/
www.mongoose.com offer limited, but reasonable warranty coverage on "Normal Wear" parts that are defective from factory. In other words, anything that fails or breaks as the result of a manufacturer's defect. Please refer to The Client's owner's manual for the complete terms of warranty. Bicycles are sometimes subjected to considerably more stress than they were designed for. In some cases, they're ridden in ways that push the envelope of their capabilities, and or the riders for that matter. As with all bicycling sports, an element of discretion is an absolute must. The Customer decide to take that corner a little too fast and dump the bike resulting in cosmetic damage. Well… The User can't ‘reasonably' expect Mongoose to cover that under warranty since it had nothing to do with the manufacturing process. The User of Website decide to break out the video cameras to capture the jump a lifetime, but "taco" The Client's wheel in doing so.
To read more: http://www.mongoose.com/usa/faq/
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