I lost my card and after 6 phone calls two separate faxes requesting to reassure my card and excessive long waits for supervisors (up to 52min I have screen shots) I was informed my employer had to request the new card!Unprofessional, no knowledge of how to help a customer, incorrect information, inconsistent on different levels and you can't get a supervisor if your life depended on it!
they pretty much wasted my time and money for the last week and half!
This is just not acceptable!Employers if you care about your employees DO NOT use this service.
More Review Details
|Diversity of Products or Services|
- Reason of review:
- Poor customer service
- Product or service
- Card Reissue
- Review category
- Financial Services
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