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Stay away from Monarch Dental or risk being forced to pay for unnecessary treatments. After a gum exam I was told a standard teeth cleaning would not be done unless I paid $650 for periodontal treatments (the amount not covered by the insurance).

I had been going to a dentist in another state every 6 months for 13 years and knew my gums did not need the treatments.

I went to another dentist who confirmed my gums were in good shape and the treatments were not needed. Be aware this corporation also has dental offices with the names Bright Now, Castle, and Newport who may be running the same scam.

Location: Fort Worth, Texas

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Leota Hfg

Went today for a second opinion quote on extraction and dentures. Was quoted 9000$ out of pocket.

Not let me say the first quote from another dentisit was $2000 out of pocket and that was for full set top and bottoms. Monarch dental wants $9000 just for the top set. There's no reason for less work to cost 4 times as much.

This place is a scam and a rip-off. DONT go her just RUN!!!

Guest

I had the same issue not so long ago... Technician came with the tittle measuring thing to read my gums on every tooth.....

and said the same they told you... Like you, I have been to many dentists and they have never charged extra for a cleaning...

Guest

I had the exact same experience. Arrived early to fill out paper work as requested but they didn't call me back until 20 minutes after my appointment time anyway.

They had an assistant of some kind take more x-rays than I've ever had taken in my life at a Dentist and then walked me back to a chair where I sat waiting for another 20 minutes. Then a dentist came and looked me over and said I was periodontal and left while I waited for another 20 minutes. Then a woman from the front office came back and went through a long *** presentation of what periodontal was and how much it was going to cost with my insurance to treat it. When she asked what I thought I said "I just came to get my teeth cleaned" to which she replied "we can't just clean your teeth, we have to treat your gums before we can clean them".

I said see you later. It was going to cost me $650 as well just like you said. My gums do not bleed, they are not inflamed or discolored, and they do not hurt when I brush them. I advise you to go to a real dentist, a one dentist shop with minimal staff.

Monarch is a business only and a bad business at that.

Guest

Definately stay away from Monarch Dental.

Dishonest people. My friend's kid had 4 wisdom teeth removed from Monarch cost $600.00 in 2012. July 2013, I took my son quote the price from the same doctor, same office. They want $3900 to pull out 4 wisdom teeth.

I told the Patricia Arriaga (quoting person) about my friend. She refuse to looks in it. After that she took off $800 from the quote.

People work in Monarch is nothing more than USED cars sale men. Pitiful.

Be very careful when dealing with these crooks. This office is in Frisco, TX.

Guest

Definately stay away from Monarch Dental.

Dishonest people. My friend's kid had 4 wisdom teeth removed from Monarch cost $600.00 in 2012. July 2013, I took my son quote the price from the same doctor, same office. They want $3900 to pull out 4 wisdom teeth.

I told the Patricia Arriaga (quoting person) about my friend. She refuse to looks in it. After that she took off $800 from the quote.

People work in Monarch is nothing more than USED cars sale men. Pitiful.

Be very careful when dealing with these crooks.

Guest

Monarch Dental Mansfield . Very rude staff, dental hygienist always has a bothered, upset demeanor, every time I go in my hygienist is talking bad about the patients they see each day.

Constantly makes smart-alec remarks. Not very professional, makes you wonder what they will say about you. I came in every 6 mo for a cleaning and I missed one appointment so i rescheduled a month or two later, when I came in my hygienist wouldnt stop nagging at me and then stated I had 'full blown gum disease' and I'm only 21.. previously they'd been treating gingivitis and i kept getting all these antibiotic treatments yet my gums were apprently fine with all my previous dentists, when the dentist came in the room i brought up the 'full blown' gum disease remark and he states it was just a preventative thing, and it his tone of voice seemed like he was unsure and definately not as severe as what the hygienist made it seem, when the lady in charge of billing and making treatment plans came in she had an even more hyperbolic demeanor and was making it seems like i was about to lose all my teeth, she was even trying to show me on the xrays and whatnot, i couldn't help but question everything, specially since I really doubt she was even qualified to interpret that data.

Not to mention i find it very ridiculous how after 2 antibiotic treatments, regular scheduled clean ups and one missed appointment i suddenly go from 'manegeable gingivitis' to 'full blown gum disease' huh??

I'm only 21, one cavity. This place is really unprofessional to say the least, and their services are questionable at best.

Guest

I will be the first to say that yes, all they care about is production and getting the patients money. They are required to meet certain "production goals" every month. I saw patients get taken advantage of everyday in that office.

This is so true.

Rip off to the max.

How is it that you all live with yourselves and are able to sleep at night!

Guest

THIS NETWORK IS RUN BY EVIL PERSONNEL

COMPLAINED. TODENTAL BOARD IN AUSTIN.

TEXAS ABOUT A SO CALL DENTIST JEFFERY JACOBS. THIS WAS INJUSTICE. BY THE DENTAL BOARD 6500.00AND COUNTING THIS NETWORK BANNED ME FROM ALL LOCATIONS AND THE DENTAL PLAN SAID THEY HAVE THAT RIGHT THIS IS WRONG WHAT HAPPEN TO PATIENTS RIGHTS!!!!!!!!! THIS NETWORK IS A POESY SCHEM

HE.

DO NOT PAY MONEY FOR DENTAL PLUS THEY DO NOT STAY WITH THE OFFERS THEY QUOTE. PLEASE STA AWAY FROM MONASH AND CASTLE NETWORKS HEY ARE NOW ACCEPTING. MEDICAID ONLY TO ABUSE THE TAXTAX PAYERS MONEY AND ABUSE.

THE SYSTEM SINCE THEY HAVE SOMANY COMPLAINTS OF ABUSING THEIR PATIENTS BOYCOTT THIS NETWORK. GET HEM OUT OF TEXAS!!!!!!!!!

Guest

Monarch Dental in Frisco is a total ripoff. They used up my insurance benefits for the year for an exam and then won't clean my teeth without a huge rigamarole.

They want you to come in for 3-5 office visits before they'll clean your teeth on the BS excuse of they need to "determine what type of cleaning". I went in 3 times - first time they had me come in anyway when the hygenist wasn't even there, second I had an exam with a doctor who told me they would have to get a medical release to clean my teeth and call me back (which they never did), and third they kicked me out of the chair and told me I had to come back later. I've been dealing with these idiots now for six months. Today I was told again I needed to come in for a "probe" to determine what type of cleaning I needed.

REALLY? How many visits does it take to determine? I've never heard of such BS. I hung up on the *** on the phone.

Had enough. I'll wait until my insurance changes in a month and see a real dentist.

Guest

Stay far away from Dr. Hicks I have been seeing him for 3 years.

I have shared with all my family and friends of the humiliation and fear that I have endured with Monarch Dental Rockwall. This company is so unprofessional and careless; they DON’T care about the customer’s integrity or dignity.

They treat customers like cattle. After my dental work is completed I shall NEVER return!!!

Guest

I have an full upper denture that cost me a fortune, I went to the Frisco for relining it cost me $200 and had to go back a second time because it was poorly done, this time the dentist did not even bother to see if it fits right. They wanted another$200 , still not fitting right and I have pain,I do not know what to do.

Guest

Monarch Dental in Mansfield, TX has terrible customer service. My kids had appt for for exam & x-rays.

waited 45 mins just to be seen. then x-ray was the only thing they did after 1hr & 30mins, finally the x-ray technician tells us the dentist is doing a root canal, had to walk out without exam being done.

never even saw the dentist, no explainations were given or apology either. This is the worst dental service I've ever experienced.

Guest

Monarch Dental in clear lake billing is a shady place. they keep doing procedures that are not covered by insurance constantly.

every one in my family that went there pays prior to the procedure and after a few days we get on the mail additional charges that were not paid by insurance becaise they are not covered althoigh at the time of the appontment they said it was. they try to justify it by saying that we are responsible to pay period. they also use the "there was an adjustment" technique quite often. we sometimes get a second bill on the mail for adjustments made way after the original payment was sent.

the work done by the dentist is very good though. but i swithed dentists due to the billing shenannigans the billong office is always pulling.

Guest

I agree with everyone said above, and I am also declined for basic clean and they told me to pay $700 out of pocket.

Even for filling, I have to pay for $270 out of pockets for 3 teeth even though I have Cigna dental. Last year, other office only charged me half a price.

Guest

Monarch Dental in Frisco is horrible. Stay away.

My husband and I tried them, and we have been ripped off more than once. They give you an "estimate" of what your bill will be, and then it ends up coming out to $250 in addition to their "estimate". I would not recommend to anyone.

I have tried calling the “billing office” numerous time and my phone calls have been unreturned. Needless to say, we have moved to another dentist, and will never try another Monarch.

Guest

I worked for monarch dental in clear lake tx as a dental assistant for 2 years. I will be the first to say that yes, all they care about is production and getting the patients money.

They are required to meet certain "production goals" every month.

I saw patients get taken advantage of everyday in that office.

The doctor is a great dentist and ginuinely cares for his patients, however the company, from office manager on up, are nothing but selfish crooks who not only take advantage of their hard working staff, but take advantage of their patients as well.

Guest

I worked for monarch dental in clear lake tx as a dental assistant for 2 years. I will be the first to say that yes, all they care about is production and getting the patients money.

They are required to meet certain "production goals" every month.

I saw patients get taken advantage of everyday in that office.

The doctor is a great dentist and ginuinely cares for his patients, however the company, from office manager on up, are nothing but selfish crooks who not only take advantage of their hard working staff, but take advantage of their patients as well.

Guest

Hello! I have been going to Monarch for about 3 months, they are awesome before they do anything, they explain the cost and procedue to me.

I am 23 years old and I read everything before I signed. It looks like to me, I'm trying to insult everybody but it looks like you aren't paying attention to procedues like the flouride twice in a year.

Guest
reply icon Replying to comment of Guest-134428

Looks like you work for them or paid you to write all this BS...

Guest

Stay away from the Monarch Dental, Frisco, Texas office. I was refused a basic cleaning because I would not pay $134 for a gum line cleaning.

On that day, I became a customer for another Dental office.

Don't feel forced to pay out of pocket expenses for work that isn't necessary. They will tell you it is, but it is their business model to get you to pay for services you don't need.

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