0 comments
Featured on Facebook Not resolved

Stay away from this company.I called this company looking for a helpful hand while my husband had been out of town on business for a few months.

I had told the women who booked the appointment that I wouldn't be home. I received a voicemail at the cleaning time stating the crew was at my house knocking and no one was answering. That they were going to leave. I quickly called back and explained that we had already discussed that I couldn't be there to meet them.

So they let themselves in. I did pass the cleaning crew on my way home, an hour later. I walked into my house and was shocked, disappointed, and disgusted. The ONLY room that showed improvement was the bathroom.

My floors had not been touched, along with my applieces (microwave, refrigerator, stove). Along with not doing their job-they left dirty/wet rags all over my house. Including on my daughters highchair! I called and spoke with an employee who said she talked with the cleaning crew and they said they did more than required, along with a horrible lie about my home.

I asked to speak with the owner. She informed me that my only option was a re-clean. I said I didn't want a re-clean. I didn't want her or her employees back in my home after being dishonest.

So she said she is going to change me the full $150. This company is a joke.

They don't do thier job and then expect to be paid in full.I will fight this bill as long as is needed.

Review about: Monterey County Ca.

Review #1023758 is a subjective opinion of a user.

1.0
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Value for money
Product or Service Quality
Diversity of Products or Services
Website
Reliability
Staff
Discounts and Special Offers
Billing Practices
Price Affordability
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Molly Maid?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"DO NOT HIRE ELLA MAIDS TO DO ANY CLEANING FOR YOU!!! I mistakenly hired them for back to back jobs and regret it. They were to clean a..." Read more
"I hired Tonya Wigner she scammed me out of $1,315 for supposedly cleaning my house.She stole household items from me, harrassed me and did not finish the job claiming i..." Read more
"Horrible! Worst $200 I have ever spent. Scheduled at 1, showed at 10! Ringing and knocking! All we heard was we don't do that. Was in my home for 3..." Read more
"Aside from the fact that they didn't clean my kitchen sink and windows were streaked and fingerprints were all over my kitchen table , my new kitchen cabinets are now..." Read more
"I hired Tonya Wigner she scammed me out of $1,315 for supposedly cleaning my house.She stole household items from me, harrassed me and did not finish the job claiming i..." Read more
"Sometime back I went to see urologists in Panorama City for my varicocele vein problem named the doctors name was Dr Rude Arrogance and was treated rudely by him. I..." Read more
"I went to otc and my experience was terrible they never taught us anything about cars or how to fix them. It was all a scam to get our money..." Read more
"Don't waste your money ! I ordered a jacket and had to return it due to a fault. I received a replacement but this was about 4 sizes too big,..." Read more