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Contact Molekule Customer Service

How to Reach a Person at Molekule

Verified Contact Information

Toll-Free Number:

  • 1-855-999-9069
Call Now
Send Message

Business Customer Service:

partners@molekule.com
Partners

Customer Service:

help@molekule.com
support@molekule.com

Investors/ Franchising:

ir@molekule.com

Jobs/ Career:

peopleteam@molekule.com

Media:

press@molekule.com
Press Inquiries

Molekule Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Molekule Phone Number
1 (855) 999-9069
Average Calls duration
2 minutes
Most Popular Molekule Email Address
help@molekule.com
Issue Resolution Rate
Low (22% reported full resolution)
Molekule Customer Service Rating
3 out of 5
Overall Customer Sentiment
Mostly neutral
View full overview

How to Contact Molekule?

If you have matters that require immediate resolution, connect with the Molekule customer service manager at the following phone number: 1-855-999-9069. This line provides direct assistance related to troubleshooting your device, your subscription, or addressing any other concerns. Have your questions at hand when communicating with the Molekule customer service manager by phone. Such a preparation will help to make the communication process quick.

To resolve non-urgent matters, you can use written communication by sending a letter with your questions to the following Molekule email address: help@molekule.com. This is the address where company specialists process inquiries regarding the company, its products, orders, etc. To find out more details about investor relations opportunities, apply to the dedicated specialist at ir@molekule.com. Direct partnership inquiries to partners@molekule.com. Regarding press inquiries, contact Molekule at press@molekule.com. Be sure to provide as many details as possible in the body of the letter to speed up the communication process.

The Molekule headquarters is located in the United States at 1301 Folsom Street, San Francisco, California 94103, United States. This is the central hub, where specialists from different departments focus on advancing air purification solutions. If you have business-related inquiries, send them to the mentioned Molekule address.

Molekule customer support representatives are available to assist you during standard support hours, namely Monday through Friday from 8 a.m. to 5 p.m. PT. Such a schedule applies to the main phone line. If your inquiry arises outside these times, submit a support request online. In this case, you receive a response from the customer care specialist within one working day.

If online communication is the most convenient for you, Molekule provides several ways to contact the specialist via the official company website. After you go to the home page, you’ll see an online chat icon in the lower-right corner. To start your communication with a virtual assistant, click on it and type your question in the “Send us a message” field. Is phone communication more necessary for you? Click on the button with the telephone number at the bottom menu of the “Customer Support” page. To the right of it, you’ll also see the “Submit a Ticket” button. Click on it to get access to the contact form you should fill out.

PissedConsumer Club

Contact Information

Molekule Website:

Molekule Help Center:

Corporate Office Address:

Molekule, Inc
1301 Folsom Street San Francisco
San Francisco, California 94103
United States

Other Info (opening hours):

Hours:
Monday - Sunday 7:00am - 5:00pm

More contact details

How Customers Rate Molekule Support?

3.0 / 5
Needs improvement

Based on 36 calls to Molekule customer support through PissedConsumer.com and 1 survey response.

Total Calls
36
Avg Call Duration
02:09
Issues Resolved
22%

Why Customers Call Molekule?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 35%
  • Product/ Service 26%
  • Return/ Replace 17%
  • Shipping and Delivery 9%
  • Refund 4%
  • Account 4%
  • Request for Information 4%

Customer Inquiries & Issues

35%
  • "Filter problem"
  • "Regarding air"
  • "To turn off the Air Pro"

Product/ Service

26%
  • "Unit stopped working"
  • "Loaded the latest molecule filter.They sent me and it won't work in my machin"
  • "Error 001"

Return/ Replace

17%
  • "No power after filter change"
  • "Filter has no power after filter change"
  • "Change the filter in the tall tower, put it back together Ann now no power to the tower"

Shipping and Delivery

9%
  • "Wrong shipping address"
  • "Package not delivered"

Refund

4%
  • "To get refund"

Account

4%
  • "Trouble logging on"

Request for Information

4%
  • "My purifier said contact Customer support"

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