Contact Mokwheel Customer Service

Three email addresses are available to contact Mokwheel’s support for different purposes. Customers seeking general information or assistance can reach out via support@mokwheel.com during business hours. For sales or reservations, contact the respective department at sales@mokwheel.com. Lastly, those with media or marketing inquiries can use marketing@mokwheel.com to reach Mokwheel’s customer service for help. They can also submit their queries or complaints in writing to Mokwheel Bikes Inc., 375 N Sequoia Ave, Ontario, California 91761, United States. That is especially recommended if the issue is challenging to resolve online.

The Mokwheel support team is available at the company headquarters Monday through Friday from 8:00 AM to 5:00 PM PST. Users seeking to resolve their problems efficiently can visit the company offices or submit an online request within these hours. However, that may not be possible outside working hours due to the agent's availability. Therefore, to resolve your issues during that time, the best option is to browse the self-service resources on the company website.

Mokwheel has an official website featuring numerous self-support options, including FAQs, rider’s guides, payment information, financing program details, shipping policies, and guidance on returns and refunds. Users can also find detailed information on warranty, privacy policy, terms of use, and shipping protection to resolve relevant issues through self-assistance. Those seeking to connect with Mokwheel’s customer service for a query other than these can message them on Facebook, Instagram, TikTok, X, or Pinterest during working hours. Following the company on YouTube is also an option for receiving regular updates on its services and offerings.