Mohegan Sun - ANOTHER HORRIBLE STAY
We have stayed here a number of times and each visit results in my wife being cutoff from having a beverage while gaming. They say she was observed by the eye in the sky and was getting intoxicated.
This was totally false. The manager who approached us at the gaming table could see for himself she was not drunk, We explained that she has MS, and at times is not totally stable on her feet after spending a long time standing. At the most, she might rock side to side. She doesn't need a wheelchair or a walker or even a chair, but the manager was not hearing us.
He said it's the casino;s call and that's it. We called the night manager when we got to our room, and he was totally uninterested. It's not that we need to drink; it was the embarrassment of being accused in front of other people, who by the way came to our defense. The way this casino treats its guests is insulting.
We won't give them another chance. Save your money and go somewhere else.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Mohegan Sun Cons: See comments.
Location: 1 Mohegan Sun Blvd, Uncasville, CT 06382, USA
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Comments
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Well, with huge fines and liabilities for over-serving guests, the Sun has to err on the side of caution. But they shouldn't have spoken to you in front of other guests about it.
i agree with this poor man house always wins remember that