Mohawk Industries 25 year warranty for stains is obviously not worth the value of the paper that it was written on.I bought Mohawk Smartstrand carpet from Lowes.
I noticed that stains of any kind would not come. Contacted Lowes and they filed a claim with Mohawk. Mohawk finally after a long period of time sent out an inspector that admitted the carpet had stains which were Coke and tea. His report said the carpet was not defective I needed to clean it again.
Well I proceeded to have it professionally cleaned for the third time. Still stained after numerous professional cleanings. I have a letter from first company stating he could not get it clean after two back to back cleanings.
I am embarrassed for quests or even family to come to my home.Anyone have any suggestions of how to enforce the warranty short of legal action?
More Review Details
- Reason of review:
- Warranty issue
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Smartstrand Carpet
- Review category
- Household Services
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