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Modo is NOT to be confused with Gambling Company Modo us (https://modo.us/)

Contact Modo Customer Service

How to Reach a Person at Modo

Verified Contact Information
  • +1 604 685 1393
    Vancouver, British Columbia, Canada

Customer Service:

  • +1 250 469 6617
    Kelowna, British Columbia, Canada
  • +1 250 741 4141
    Nanaimo, British Columbia, Canada
  • +1 250 995 0265
    Victoria, British Columbia, Canada
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Modo Emails:

Business Customer Service
Partnerships
Complaints/ Feedback
Customer Service
Clean Up and Save, Members Advisory Council, Prospective Director Meeting
General Info
Jobs/ Career
Legal
Privacy Inquiries
Media
Marketing Inquiries

Modo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Modo Phone Number
+1 250 469 6617
Average Hold Time
More than 30 min
Most Popular Modo Email Address
input@modo.coop
Modo Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Contact Method Distribution
92% phone, 8% email
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Modo?

How to Contact Modo?

The company has published four helplines to contact its offices in different cities. Modo's customer service phone number, +1-250-469-6617, is active to call the business agent in Kelowna. Users consulting the company branch in Nanaimo can dial +1-250-741-4141 between business hours. The customer care team is also available in Vancouver, and +1-604-685-1393 is the Modo phone number for the respective office. Lastly, +1-250-995-0265 is the helpline to contact the business representative in Victoria. Calling the company agent is best for general queries and complaints. However, if the matter is sensitive, it is comparatively less feasible than consulting the company headquarters directly. Clients considering this option can send a letter to Modo customer care at Suite 200 – 470 Granville Street, Vancouver, BC, Canada, V6C 1V5, for better assistance.

Multiple emails are available to consult different company departments. To reach business customer service for partnership queries, business@modo.coop is the email address. Modo's customer service email input@modo.coop is for complaints and feedback. Users with issues and concerns regarding cleanup can contact the customer care team at cleaning@modo.coop between business hours. The email address advisory.council@modo.coop can be reached by the member advisory council for relevant matters. For prospective director meetings, nominations@modo.coop is Modo's contact email. Customers seeking general information regarding the company and its offerings can email input@modo.coop between office times. For jobs and career-related inquiries, jobs@modo.coop is the email address. The company has also published the email privacy.officer@modo.coop for legal and privacy concerns. Consumers with marketing inquiries can use the Modo email marketing@modo.coop to write to the respective agent. Lastly, media@modo.coop is the email to contact the media department for relevant matters.

To consult the customer care team via the Modo app, download it from Google Play or the Apple App Store and sign in to your registered accounts. New users must create an account on the website to access the application's features. Once done, tap the "?" circle in the upper right corner of the screen to find the Chat with Us option. Clicking that will direct you to submit a request to Modo customer care. Consulting the business representatives between office hours ensures efficient solutions to client issues.

Customers can open the Modo website in their browser and scroll down to the bottom of the homepage to find the published helplines for efficient assistance. You can also click Get Help on the homepage to get directed to a list of FAQs covering all the general topics for queries and concerns. Consulting those will help resolve minor issues through self-assistance. To reach Modo customer service for general and technical concerns, click the three horizontal lines on the top right corner of the screen to find the option Get in Touch. That will direct you to submit your queries and concerns to the support team. The website also features links to social media platforms like Instagram, LinkedIn, Facebook, and YouTube that customers can follow for a better experience.

PissedConsumer Club

Contact Information

Modo Website:

Modo Help Center:

Corporate Office Address:

MODO Co-Operative
470 Granville Street, Suite 200
Vancouver, British Columbia V6C 1V5
Canada

Summary of Modo Customer Service Calls

595 TOTAL
CALLS
00:00 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Modo?

Account Question:

  • “Trying to access account”
  • “Delted my account for me trying to withdraw”
  • “U closed my account for no reason once I tried to redeem 800.00”

Request for Information Question:

  • “I need to redeem and add my new bank and I don’t know how to do it”
  • “About a payout”
  • “My $50 redeem funds was rejected after all of my verification was completed”

Payments and Charges Question:

  • “Unauthorized charges on my PayPal”
  • “Want accept my payment method”
  • “Fraud”

Product/ Service Question:

  • “My sweet coins are not showing I purchase a 1999 package last night and I don't have sweet coins to play with because it says there is something wrong with the region I'm in I have went through used all the options it tells me to and still no sweet c”
  • “Withdrawal”
  • “I made a purchase and yall closed my account *** yall”

Return/ Replace Question:

  • “Redeem was returned from”
  • “I want and I'm trying to change my credit card number cuz I lost my old one and it won't let me”
  • “Trying to change my credit card cuz I got a new one I lost my old one and it won't let me change it”

Cards Question:

  • “Verifing my card ending in 6883 for my redemption”
  • “Can't link bank card”
  • “Have a different bank card”

Shipping and Delivery Question:

  • “Redemptions not received”
  • “My redemption was not received by my bank”
  • “Haven't received my redeem money winnings”

Staff Question:

  • “Customer service”
  • “I’ve been disrespected by your customer service representatives and now they’re saying that they’re going to close my account then that I confirm this and I wanted this I have not requested that at all”
  • “Customer service messed up my account”

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “I didn’t cancel my redemption”

Website/ Application Question:

  • “Site is not responding”

Employment Question:

  • “Job”

Other Question:

  • “Redemption rejection”
  • “Trying to cash out”
  • “I'm having problems linking to my bank”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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