Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a complaint and got the most unprofessional and unreasonable answer ever, claiming they were on holidays and it is my own fault for entering delivery address different to registered address, written in the defensive manner.
another week passed and I still can't get my money back (canceled the order after two weeks of waiting), poor response, refusing to refund in full as apparently I still have to pay the handling fee!!! This is the most unprofessional service I have ever received.
Product or Service Mentioned: Modlily Clothing.
Reason of review: Order processing issue.
Monetary Loss: $77.
Preferred solution: Full refund.