Poole, England
Not resolved
1.0
Details
1 comment

Ordered a bathing suit

Received email to say it would be sent 1-2 days, two weeks later I checked the status and it appeared it hadn't been sent.

Opened a 'ticket' with them to ask about shipping and they responded with a totally unrelated answer

Again contacted them and subsequently have contacted them 6 times and still no reply.

My order is still pending and hasn't been shipped, nearly a month later!!

I contacted them once more, advising that if I don't hear from them I will be opening a dispute with PayPal and yet again no reply.

I have opened a dispute with PayPal and funnily enough they are yet to respond to that!

Total joke, waste of time!

Product or Service Mentioned: Swimsuit.

Reason of review: Order processing issue.

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Bertie
#1160686

First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time

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