I hope anyone wanting to buy item from Modlily does there research before buying. It's a bate and switch kind of company.
They get your order and take weeks to receive. I did get my purchase after several weeks but the size is too small. The swimsuit I ordered is nice in picture, but too small and not exactly what I had expected once I received. I emailed that company at the only email they had offered on their website and what I could find from my PayPal account.
Their chat program on the website does not work. They never replied to my email. Now I get in touch with PayPal and the best offer they could give me is a $7 refund. My item cost me $24.82.
There reason was that if I were to send it back it would cost me too much to send back so they are only offering me a refund of $7, and if I dispute that I may not see any refund. So I accepted just so that I don't have to mess with it anymore, and I am sure that's what they hope for. There excuse for only offering me a small refund is due to shipment cost being too high for me to return. I think a company should protect consumer from spending for a product that they are dissatisfied with for 100% refund.
They advertise that they do, but when push comes to shove they don't do what they should. This is NOT a company I would ever use again, and it has cautioned more to use other online companies that are similar. Guess it was a good lesson I learned. For anyone else that researches company before you buy....
Good for you! Wish I had done that because this pissed consumer site could've stopped me before all this. Buyer Beware...
STAY AWAY from buying from them. You WILL regret it.
Product or Service Mentioned: Modlily Swimsuit.
Reason of review: Unhappy customer's should get full refund if willing to send back order..
Monetary Loss: $18.
Preferred solution: Full refund.
Modlily Cons: Partial refund via paypal they never respond back to me.