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Top Question

how in the H does anyone get in contact with an actual person in this company ??? they messed up on my address and so I still haven't received my items and if I select return/refund it goes nowhere HELP

3 answers
HelpCenter_PissedConsumer
#1580387
Unfortunately, according to the information taken from the Modlily website, the customers can contact company customer support only via email, live chart, or social media.

How do I send items back for a refund

they are way to big

1 answer
Ann McDonald
#1731210
According to Modlily return policy, to return your order, you need to:
  1. Log in "My Orders"
  2. Click the Return Button beside the order you want to return/refund.
  3. Modlily customer service will reach out to you on the ticket, and approve your application.
  4. You will get the Return Address and RMA number in the ticket as soon as your application is approved.
  5. Pack the items you want to return, and ship them back by FedEx, TNT, DHL, UPS. Post Office or any other shipping policy.
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How to get some money back from returns

I spent $171.08 On 3/20/2019. This was an order for several swimsuits.

I went to send 3 suits back. No return address to send them back, so I went to the PO and they helped me ...Nothing! I have a name J. John Received on 4/9/2019.

Tracking # is 786475491032 I am a retired person, and need to have the refund for the 3 swimsuits I sent back. Thank you

1 answer
Ann McDonald
#1689732

According to Modlily refund policy you need to send your return tracking number and shipping company by ticket. Without this info, the company can't apply any refund for return. Once the company has received the returned item(s), Modlily customer service will apply for the refund in 7 working days. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.

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I am trying to get address to return items getting no were

2 answers
Anonymous
#1702434
The item I ordered does not fit. I want my money back.

Need to exchange 2 tops sent size SMALL, I ordered size MEDIUM.

Here do I return these? Nothing in the package gives me information!!

1 answer
Ann McDonald
#1689337
Based on Modlily return policy in order to return your order you should:
    1. Log in "My Orders" tab, then click the Button beside the order you want to return/refund.
    2. As soon as Modlily customer service receives the ticket, your application is approved.
    3. After application approved, you will get the Return Address and RMA number in the ticket. 
    4. Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax. 
  • You can get more information by email at service@modlily.com
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    Need address to return swimsuit. Was sent wrong size by company.

    Return ticket is T6502827234 Was told I would hear from someone in one business day. Have have heard from no one.

    Order number- MM1904121952424152. I received a XL when I ordered a 2XL.

    Please instruct me on how to return and and address to return it. Thank you.

    1 answer
    Ann McDonald
    #1689715

    Modlily return policy states that in order to return your order you have to

    1. Log in "My Orders", then click the Button beside the order/item you want to return. 
    2. Modlily customer support team will get in touch with you on the ticket, and approve your application.
    3. Right after the application is approved, you get the Return Address and RMA number in the ticket.
    4. Pack the items you would like to return, and ship them back by any delivery company available. FedEx, TNT, DHL, UPS are recommended to avoid tax. 

    You can get more information in regards to Modlily return policy by email at service@modlily.com 

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    How can I remove your adds? They come up constantly.

    Let me know how to keep the Modlily adds off my screen. They come up constantly.

    1 answer
    Ann McDonald
    #1688488

    Your question is rather specific and Modlily FAQ page does not have answer to it. Contact Modlily customer service for more information. Modlily contact info: email service@modlily.com, live chat 

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    I received an email that they couldn't deliver my package

    I gave my address in Tucson, Az as I was supposed to receive it before I left for East Wenatchee, WA. If I knew it was going to take so long to get the package I WOULD HAVE GIVEN MY address here. the address here is Bonnie McSherry 4824B NW Cascade Ave East Wenatchee, WA 98802

    1 answer
    HelpCenter_PissedConsumer
    #1689753
    If you have any problems with your order you can contact Modlily customer service via email service@modlily.com, live chat or social media.
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    I put in an order with you on May 2 and you have been paid by paypal. I have received no conformation from you that you received the order and when I checked You say I have no current orders. Pls check into this and contact me,

    2 answers
    Irene Moore
    #1686633
    According to the Modlily Help Center, after shipping the order out, the company will email you the tracking number and link. Sometimes the email may go to the junk box. Please have a check. If you still don't find it, please follow the steps below:
    • Click “My Orders” and log in.
    • In “My Orders”, you will be able to get an overview of your order history and their status. Click "Track" button, you will be directed to a new page and see track info and link.
    Please note that as it is international shipping, the logistics company need some time to transfer the package and upload the tracking information into internet. This period normally takes 1-3 working days. So, if you still don't get any track information after 3 days of shipment, please contact Modlily Customer Service by logging in My Order and submitting a ticket.

    You credited by bank acct thru paypal for an order on 4/24 not rec'd

    transaction #9S424019PA853630H in the amount of $29.95. My old Email was ewchism@charter.net

    1 answer
    HelpCenter_PissedConsumer
    #1686385
    If you have any problems with your order you can contact Modlily customer service via email service@modlily.com, live chat or social media pages.
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    I demand a phone call TODAY to 618-830-9891 in the USA. VERY ANGRY WITH YOUR SERVICE!!!! I WOULD NOT RECOMMEND YOUR SITE TO ANYONE!!!

    2 answers
    Irene Moore
    #1685256
    According to the Modlily Returns & Refund policy, the refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items. It normally takes one business day for the refund to appear on your Modlily wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time. It normally takes 10-20 business days which depends on your financial institution for the refund to appear on your credit/debit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used. 


    If you have not received your refund within the time frame stated, please contact Modlily Customer Service by email at service@modlily.com or by submitting a ticket here https://www.modlily.com/user.php?act=add_ticket&submit_type=1. You can also write to HONGKONG YUZHEN E-COMMERCE CO., LIMITED ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET Kowloon, Hong Kong Hong Kong.

    Have not received my top (invoice# MM1904122033449227

    Ordered April 12, 2019 at $29.70

    1 answer
    Irene Moore
    #1683134
    According to the Modlily FAQ page, the shipping time is decided by the shipping method you choose and the distance of your destination. It usually takes 9-17 days for Flat rate shipping, 8-15 days for Standard shipping and 3-7 days for Expedited shipping to be arrived. If you are trying to order and pay, after payment, you will get to a page saying that order completed, then you will see the order processing time, shipping time and receiving date. Modlily promises 50% refund if the shipping time is beyond the promised latest deliver deadline for 15 days and 100% refund if beyond 30 days. Please contact Modlily Customer Service by submitting a ticket here https://www.modlily.com/user.php?act=add_ticket&submit_type=1 for further assistance.
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    Need help with returns

    I would love to provide details but there was no paperwork in the split order. Order was for Diane Lillis, 4 Spruce Drive, Sussex, Nj 07461. I tried to register at the return die but no luck registration did not complete.

    1 answer
    Irene Moore
    #1682348
    According to the Modlily return and refund policy, if you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package. Please follow the instructions below:
    1. Log in to "My Orders", then click Submit Ticket button beside the order you want to return/refund. 
    2. Modlily Customer Service customer service will communicate with you in the ticket, and approved your application. 
    3. After application approved, you will get the Return Address and RMA number in the ticket. 
    4. Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax. 
    5. Send them your return tracking number and shipping company by ticket. Without this info, Modlily can't apply any refund for return. 
    6. Once they have received the returned item(s), their customer service will apply the refund in 7 working days. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used. 
    7. Please note that Modlily is not responsible for missing, damaged, or packages lost in transit.
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    Forgot my password, need to re-create my password account.

    I have attempted to purchase new items today and cannot recall my password. My email is psable@cox.net, though I forgot my password since I had not purchased anything in recent months. I am totally frustrated and need help to re-create my account.

    1 answer
    Irene Moore
    #1681324
    According to the Modlily Help page, if you signed in with Facebook, Google or Paypal at the first time, simply click “Sign in with Facebook”. For customers who registered by e-mail, if you forgot your password, please click “Forget your password” and enter email address. Then log in your email box to reset the new password.
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    i do not have my order number, how do i return my items for smaller size?

    I ordered size large according to your size chart, and 4 items I purchased are extremely large. I'd like to return these items for a smaller size.

    Please send me instructions on returning these items. Thank You, Beverly Williams.

    There is a reference number on my envelope from you, Ref. #75154113K1a89N1C0, not sure if this is order number .

    1 answer
    Irene Moore
    #1677902

    According to the Modlily return and exchange policy, if you are not 100% satisfied with the items you received, the company will gladly accept your return&exchange within 30 days of receipt, please make sure items are in new condition. Note that overdue requests may not be accepted. In order to exchange your items, please follow the instructions below:

    • Log in "My Orders", then click the Submit Ticket Button beside the order you want to exchange.
    • Modlily customer service will communicate with you in the ticket, and approved your application. Please pay attention to the reply they sent every time.
    • After application approved, you will get the Return Address and RMA number in the ticket.
    • Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.
    • Once you have returned the order, please send the return information, then they will arrange the resend immediately.

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    Where are the products made and shipped from?

    1 answer
    Irene Moore
    #1672776
    According to the company website FAQ page, Modlily is an online store located in China. Modlily has multiple warehouses all over the world. They have warehouses in the United States and China. Your items will be shipped from the nearest facility that stocks the item you ordered.
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    Where is my order

    This is not right you charged my account $120.98. I have not received the clothing I bought.

    Not right.

    No phone number to contact you. Please reply

    1 answer
    Irene Moore
    #1672784

    The Modlily Customer Help page states that after shipping the order out, the company will email you the tracking number and the link. Sometimes the email may go to the junk/spam folder. Please have a look. If you still don't find it, please login My Orders, and click Track Button, you will find the tracking number and the link. Please note that as it is international shipping, the logistics company needs some time to transfer the package and upload the tracking information into the internet. This period normally takes 1-3 working days. So if you still don't get any track information after 3 days of shipment, please contact Modlily Customer Service by logging in My Order and submitting a ticket.

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    i placed an order on april 4 and i don't even have a ship date yet. how do I know what I ordered is even coming

    my order # is MM1903251052182374

    1 answer
    Irene Moore
    #1672781

    According to the Modlily FAQ page, after shipping the order out, they will email you the tracking number and link. Sometimes the email may go to the junk box. Please have a check. If you still don't find it, please log in to My Orders, and click Track Button, you will find track number and link. Please note that after Modlily receiving the payment, they will start to process the order. If your order needs confirmation or authorization, they will send the confirm email to your payment account email. Please pay attention to the email box. Only after your confirmation, your order can be under processing. Processing usually takes 2-4 business days (while some items may need 6-10 business days). Modlily will send you an email if the processing time takes longer than expected. Processing time is displayed on the product detail page and the shipping time doesn’t include the processing time. If you still don't get any tracking information after 3 days of shipment, please contact Modlily Customer Service by logging in My Order and submitting a ticket.

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    i paid for items i havent receive i would to know where my items are

    i placed two orders with modlily and would like the items or my money back

    0 answers
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    where is the return label to download?????????????

    I am trying to return a bathing suit which is clearly defective. it has an oil odor, and the suit is all unraveled.

    coming apart. I have contacted this website at least 20 times and so far, have no answer that makes any sense to me. the last one was that someone was to email me a return label in an hour. Yeah, right.

    What a joke this company is. wish I had read the reviews as I never would have ordered anything from them. I now am getting ready to seek legal counsel. and also the Better Business Bureau in Rhode Island.

    I have never had in my lifetime, this much trouble in dealing with a co. online. I want my refund and also want the return postage for sending it back IT WAS DEFECTIVE!!!!!!!!

    AND I SHOULD NOT HAVE TO PAY FOR RETURN POSTAGE OR ANY OTHER SHIPPING AND HANDLING. SO, WAKE UP MODLILY, YOU WILL BE SEEING ME IN A COURTROOM SOON.

    1 answer
    Irene Moore
    #1671129
    You may share your experience with other Modlily customers by posting a review on Pissed Consumer for faster response from the company. You can also write to Modlily corporate office: Room 2087, #15-3 Building, 999 Ningqiao Road Pudong, Shanghai, 201206, China.
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    Questions 59