First off, I ordered according to their size chart and ordered on size up. M.
The blouse could fit my 7 year old not me. I am a grown up. To exchange the blouse for a L, I was emailed a “ticket” giving an address to send the item for an exchange. I mailed it using guaranteed mail in case it got lost.
3 weeks later no blouse. I had to follow a convoluted procedure giving “ticket” number and sending an image of my returning package. Every contact with Modlily seems to vanish into thin air including my return. After all the falderal they but you through to get ahold of someone, nothing from them saying they received my package.
There is no customer service # and no direct email.
Modlily is a bait and switch- the bait: beautiful clothes in stunning ads. The switch: delayed or disappeared items and an impossible way to address the issue.
Product or Service Mentioned: Modlily Blouse.
Reason of review: Return, Exchange or Cancellation Policy.