Dothan, Alabama
Not resolved
1.2
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1 comment

They are absolutely awful. Shipping takes forever.

Customer service just plain sucks. You communicate by ticket in which it can take anywhere from a week to one day for a *** answer that has nothing to do with your question. The items are of the poorest quality and the sizes are not correct at all.

You can't get a full refund either. I'm trying to return my items, but I think they are trying to wait it out so they don't have to pay me the little bit they will owe me.

Product or Service Mentioned: Modlily Customer Care.

Reason of review: Poor customer service.

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Bertie
#1157027

hi

Thanks for your feedback.

First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information.

So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

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