Melbourne, Victoria
Not resolved
1.7
Details
3 comments

Update by user May 02, 2016

Modlily have no live chat, contact is only via raising a ticket which resulted in getting no response despite numerous attempts to contact them via this ticket

Original review posted by user May 01, 2016

I spent nearly $380 AUD and am so unhappy with every item of clothing. It's cheap quality fabric, the cut of fabric is dreadful, can't even get some of the clothes on as the neck opening is too tight, the top I have washed has shrunk so much it would fit a child!

I've contacted them numerous times and have had no response.

Can anyone give advice how do I contact them im so far away in Australia! I'm devastated so much money spent!!

Product or Service Mentioned: Modlily Clothing.

Reason of review: Bad quality.

Modlily Cons: Product quality.

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Bertie
#1161880

Thanks for your feedback.

We have been devoting to offer good products with low price, but it maybe up to your expectation.

So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from pissedconsumer.

Best Regards,

Bertie
#1160558

Thanks for your feedback.

We have been devoting to offer good products with low price, but it maybe up to your expectation.

So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from pissedconsumer.

Best Regards,

Earle
#1160645
@Bertie

Hi, if the guarantee is 100% if returned in original condition, why was I continually only offered 60% refund? That's why Paypal became involved.

Also you refused to pay the postage return, I was forced to pay $85.00!! I will never buy from your company again

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