Dear Sirs, I am writing to inquire about returning my ordered items, because I was unable to meet your 30 days return deadline. I am hoping that someone will be able to help me.
I had received my first time online order from your company on January 31, 2017. My order number is: MM-1701060316529985. I ordered 10 swim suit items, for a special trip in March. (I tried them on over underware, and promptly folded and placed back neatly into their original packages, to return them.
I ordered 3 of them in 2 different sizes, determined that one of the two sizes would work for me.) Only one item fit me, which I want to keep-a swim short bottom, and I was planning to send the rest back. Shortly after I received my order, I injured my lower back, a herniated disk with sciatic nerve pain down my leg, and had to have surgery. I had to cancel my upcoming trip, and was laid up for many weeks. Now that I am recovering, and able to drive again, I remembered that I hadn't been able to get my order returned before the 30 day deadline.
I am retired, and a senior citizen. I am very sorry that I wasn't able to do this on time. Is there any way at all that you could accept my late return, and I could still get a refund for my items that didn't fit me? I was looking forward to placing more orders with your company in the future, also.
I am not able to afford this costly mistake, and I sincerely hope that an exception might be made for me. I appreciate your time and consideration on my behalf.
Thank you very much. Sandra DeGeest email@example.com
Product or Service Mentioned: Modlily Swimsuit.
Reason of review: Return, Exchange or Cancellation Policy.