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The two items I ordered arrived (after weeks of waiting) and looked nothing like the photo. Poor fabric quality, bad color, etc.

I have been trying to get a refund for over a week and they make it an impossible run-around. They provide no way to contact them, no address to return, they make you fill out a "ticket" for return but the "ticket" thing is a scam. You keep getting stupid e-mails with no-reply, and still no way to get a return number or address. STAY AWAY MODLILY!!!

I'm now having to deal with the credit card company to go after them.

I order online every week and I have never tried Modlily before, and I have never been this scammed by a company online before. Run away fast.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $60.

Preferred solution: Full refund.

Modlily Cons: Quality or return policy, Return policy requires you to pay shipping both ways to china, This website is a scam, Unable to contact company no call backs either, Not being able to talk to a live person.

  • Return Policy Ripoff
  • Pissed At Mod Lily
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Anonymous
#1461008

So frustrated, can't find any way to communicate with anyone to return.

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