The two items I ordered arrived (after weeks of waiting) and looked nothing like the photo. Poor fabric quality, bad color, etc.
I have been trying to get a refund for over a week and they make it an impossible run-around. They provide no way to contact them, no address to return, they make you fill out a "ticket" for return but the "ticket" thing is a scam. You keep getting stupid e-mails with no-reply, and still no way to get a return number or address. STAY AWAY MODLILY!!!
I'm now having to deal with the credit card company to go after them.
I order online every week and I have never tried Modlily before, and I have never been this scammed by a company online before. Run away fast.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $60.
Preferred solution: Full refund.
Modlily Cons: Quality or return policy, Return policy requires you to pay shipping both ways to china, This website is a scam, Unable to contact company no call backs either, Not being able to talk to a live person.