High Point, North Carolina
Not resolved
1 comment

I so wish that I had looked up reviews of this site online prior to placing an order. I ordered two small (yes I did refer to the size chart) one piece bathing suits. I am 5'2" tall and weigh 105 lbs, typically wearing a size 0 or 2. The top of the bathing suit wouldn't even reach my ***! I don't even think my 10 year old niece could wear these. On top of that, Modlily.com customer service refuses to provide a return shipping address. They have asked me to keep these suits in return for a 15% discount on my next order. AS IF I would even consider placing another order with this company. I have submitted multiple "tickets" on their website. I have to say that they have at least responded, but they are not cooperative in the least. PLEASE PLEASE save yourself the headache and DO NOT order from this site.

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Ticket Details

Ticket: Txxxxxxxxxxxxxx

Topic: Return/Exchange

Secondary Topic: Choose a Reason

Question: The size is different as described.

State: Processing

Full Name: xxxxxxxxx@xxxxxx.net

Reply

Adminstrator At :04/28/2016 19:34:28 PM

Hello,

You need to pay for the shipping fee if you want to make an exchange or return. It is not worth returning the goods due to the postage costs,right? As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line.

How about you keep the item and we give you some compensation?

Adminstrator At :04/29/2016 10:29:52 AM

Hello, how about you keep the order and we give u 15% compensation of this item? You can use it in next order. Pls consider, okay?

Adminstrator At :04/30/2016 14:36:00 PM

Hello, how about we put 15% refund to the account you original paid? Could you consider and accept it?

Product or Service Mentioned: Modlily Swimsuit.

Reason of review: Not as described/ advertised.

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Bertie
#1160551

Thanks for your feedback.

We have been devoting to offer good products with low price, but it maybe up to your expectation.

So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive.

After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from pissedconsumer.

Best Regards,

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