Contact Modern Flames Customer Service

The company provides two main Modern Flames email addresses for customer support and sales matters. If you need to contact the support manager, direct your questions or inquiries to customerservice@modernflames.com. Regarding sales-related inquiries, they are processed at sales@modernflames.com. The email option is suitable for non-urgent inquiries requiring visual explanation through screenshots or product photos.

The Modern Flames customer service team can answer your questions about fireplace products or assist you Monday through Friday from 8 a.m. to 5 p.m. MST. This schedule allows you to contact the company by phone at a convenient time. To avoid a delay in getting an answer, we recommend that you call the company during non-peak hours, namely between 9 a.m. and 11 a.m. or between 2 p.m. and 4 p.m.

The company provides Modern Flames contact options for online support. They are available on the home page of its website. Click on one of the support numbers or emails in the “Contact Us” block at the bottom of the menu. If you want to resolve your matter through a virtual assistant, click the orange button with a question mark icon in the lower-right corner. Additionally, on the “Contact Us” page, you can fill out a contact form by indicating key details, data, and a description of your inquiry.