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Contact ModCloth Customer Service

ModCloth Phone Numbers and Emails

Toll-Free Number:

  • 1 (888) 495-9699
Call customer service
Send Message

Customer Service:

  • 1 (512) 215-0927

Legal:

  • 1 (800) 399-4819

ModCloth Emails:

Customer Service
ThredUp
admin@miniprojectorsco.com
gwilk@nogin.com
Affiliates

ModCloth Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Contact Method Distribution
93% phone, 7% email
Most Popular ModCloth Phone Number
1 (888) 495-9699
Most Popular ModCloth Email Address
support@modcloth.com
Average Calls duration
2 minutes
Common Reasons for Contact
Activation/ cancellation, payments and charges
Issue Resolution Rate
Medium (44% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact ModCloth?

Most Popular Number:

(888) 495-9699
Total calls: 12 Issues resolved: 4 Last call: Dec 23, 2025

The main ModCloth phone number that belongs to the company and connects you to its support is (888) 495-9699. This number is also toll-free, which is very convenient. There’s an additional ModCloth customer service contact you should know about. To get in touch with the company via it, dial (512) 215-0927. Using the above-mentioned numbers you will be able to receive assistance with orders, returns, and general questions. In case of privacy or legal issues, use this ModCloth contact: (800) 399-4819.

There’s another way of receiving ModCloth support. For instance, via email if this type of communication is preferable for you. Here are the following ModCloth email addresses that will connect you to the company and its agents. To communicate with the customer support service, apply to support@modcloth.com. For ThredUp-related inquiries, write to modcloth@thredup.com. In order to get answers to general questions, apply to this ModCloth contact: admin@miniprojectorsco.com. For affiliates inquiries, refer to gwilk@nogin.com.

The ModCloth headquarters address is located at ModCloth, Inc., 115 Sansome St STE 900, San Francisco, California 94104-3624, United States. There are other locations you need to know about. There are multiple additional offices across the United States. The first ModCloth office we want to mention is also located in California: 2033 Fillmore St, San Francisco, California 9411. The second one is Austin: 200 W 2nd St, Austin, TX 78701. Then, 1924 8th St NW, Washington, DC 20001. The next ModCloth corporate address is in Tustin, CA: 1775 Flight Way STE 400, Tustin, CA 92782, which is responsible for privacy matters. Also, there’s another location in Pittsburgh, PA: 2250 Roswell Dr, Pittsburgh, PA 15205. Last but not least is the ModCloth return address: ModCloth Returns, 1000 John Galt Way, Florence, NJ 08518.

If you require help from ModCloth customer service, you need to know their hours of operation in order to receive timely support. According to the official website, the company’s team is available from Monday to Friday, 9 a.m. - 5 p.m. ET. During the above-mentioned ModCloth hours, you will be able to contact the company’s support via phone, email, or in private if you prefer in-person meetings. It’s essential to get prepared prior to getting in touch with the company. It will save time and effort and make the process more efficient.

According to the ModCloth website, the certain method of contacting the company’s customer care is via live chat, which can be found under the Help section on the homepage. When you click on the Chat with Us link, a chat window will open. You can ask order-related questions and receive general customer support. Also, there’s a FAQs section, where you can find answers. You can also call the company, write them an email, and visit them at the ModCloth address.

PissedConsumer Club

Contact Information

ModCloth Website:

ModCloth Help Center:

Corporate Office Address:

ModCloth, Inc.
115 Sansome St STE 900
San Francisco, California 94104-3624
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9am - 8pm (ET)


Locations:

San Francisco

2033 Fillmore St,

San Francisco, California 94115

Austin

200 W 2nd St,

Austin, TX 78701

Washington

1924 8th St NW,

Washington, DC 20001


Privacy Inquiries

1775 Flight Way STE 400

Tustin, CA 92782

More contact details

Summary of ModCloth Customer Service Calls

14 TOTAL
CALLS
01:40 AVG CALL
DURATION
44% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ModCloth?

Shipping and Delivery Question:

  • “Shipping tracking number”
  • “Shipment”
  • “When will my package be delivered”

Payments and Charges Question:

  • “I was charged double the amount of a dress after receiving it 1 1/2 months late!”

Return/ Replace Question:

  • “Return items too small”

Activation/ Cancellation Question:

  • “Cancellation”

Other Question:

  • “Vdfv”
  • “Issue with order”
  • “About ban order I'm trying make”

About

Summary

ModCloth is a large online store of apparel and accessories. The company was founded in 2002. Its headquarters is based in San Francisco, California. ModCloth offers a wide collection of dresses, tops, bottoms, outwear, and shoes. There is also a large stock of accessories including belts, sunglasses, jewelry, watches, and tights. The company accepts returns within 30 calendar days of the original order shipment date. Items not eligible for refund include final sales, free gifts, and promotional products. All shipping fees are covered by consumers. ModCloth ships their merchandise worldwide. Customer service is provided during normal business hours.

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