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I am writing this complaint to express my utmost disappointment with the quality of workmanship and the level of service that I received from Modal LLC of Utah. As a customer who purchased one of your tiny homes, I expected nothing but the best from your team, given your promise to provide high-quality, sustainable living spaces.
However, I regret to inform you that the quality of the tiny home I received is far from satisfactory.
There were several defects, including using substandard building materials one can find for the lowest price, yet the price the consumer pays for what they get is over-inflated; as a consumer, we expected to have the product made with the most precision with a crew that is detail-oriented.
Furthermore, your customer service has been appalling, with no regard for the inconvenience and stress that I have been facing.
As a company that claims to be a leader in the tiny home industry, I expected you to practice what you preach by providing good quality homes. Instead, I have received a substandard product that has not met my expectations and has been a major disappointment.
I am extremely dissatisfied with the quality of the work done by MODAL LLC, LIVE MODAL.
User's recommendation: look at other option first like building an extension to previous home, weigh your options, educate yourself on what makes a company worthwhile.
Location: Charleston, West Virginia
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