The company has four contact numbers for different purposes. Users consulting the Ashford Borough Council Tenants for queries and concerns can dial +44-123-364-7396 between business hours. The number +44-778-620-2505 is active to reach Moat customer service via text. Those seeking to report fraud can use the hotline, +44-300-323-0186, to consult during office hours. Lastly, +44-300-323-0011 is the Moat phone number to request general information about the company. To seek efficient assistance, use the helpline for the relevant department and contact the agents between business hours.
To contact Moat customer care via email, use one of the following addresses depending on the nature of your concern. Clients with complaints and feedback can write to complaints@moat.co.uk between business hours. To report antisocial behavior, contact the relevant agents via asb@moat.co.uk. Those consulting Stanhope for queries and concerns can use the Moat email stanhopecustomer@moat.co.uk to reach out. For supplier inquiries, email procurement@moat.co.uk. Customers requesting general information about the Moat business can use customer@moat.co.uk to reach the agent. For information about new jobs and career opportunities in the company, write to moatcsr@morgansindall.com.
Customers reluctant to discuss their queries and concerns online can visit the company headquarters, Moat Homes Limited, at Mariner House, Galleon Boulevard, Crossways, Dartford, Kent DA2 6QE, United Kingdom. You can also arrive at the second-floor office, Fullbridge Mill, Maldon, Essex CM9 4LE, for information and assistance from the business agents. The Moat address, 50 Montgomery Close, Pollards Hill, Mitcham, Surrey CR4 1XT, is for the company branch in Surrey. Those residing near Ashford can visit the company office at The Stanhope Centre, 67A Otterden Close, Stanhope, Ashford, Kent TN23 5TH, to seek assistance from the respective agents.
Moat’s customer care team assists users via call and web chat Monday through Friday between 8:00 AM and 5:00 PM. For convenience, users can also consult the company offices in person between these times. However, confirming the working hours for the relevant department would still be better when making an appointment. Users can email their concerns at any time and expect a response within Moat’s business hours.
For an online consultation with the company agents, visit the Moat website and hover on Contact Us on the homepage. Next, click Contact Us to find several options for reaching out. The quickest and easiest way to pay rent, report repairs, and seek personalized assistance is to log in to your registered account on the website. Those with general queries and concerns can browse the featured information on the MyMoat page for self-help. Moat customer service is also available to assist users via web chat.
