Contact Mistral Customer Service

Consumers who prefer discussing their queries and complaints via phone can dial the customer service helpline +1 (609) 688-8808. That will connect them with the company agent for efficient assistance within working hours. Using Mistral’s phone number is best for seeking help in general and urgent cases. However, it is not ideal for complex matters that require additional details and supporting proof. Since sharing it via email is more convenient, users must prefer that instead.

Mistral’s website features the single official email address, info@mistralprinceton.com, for consultation regarding all purposes, including general information, queries, complaints, feedback, and suggestions. This option is best for clients who prefer communicating their concerns in written form. However, it is not always the most feasible option, especially if sensitive information is required to resolve the problem. In such cases, clients must switch to more secure alternatives, such as an in-person consultation or sending written correspondence to the corporate office.

To meet the customer care team at Mistral’s headquarters, visit 66 Witherspoon Street, Princeton, New Jersey 08542, United States. Call the agents to book an appointment in the relevant department and confirm their availability beforehand. If arriving at this address is inconvenient, send a letter with all relevant information and proof supporting your claim, and the customer care team will resolve it as soon as they receive it. However, the process can be time-consuming and is not recommended for urgent matters.

The company has publicly mentioned the following operational hours and shift details. From Monday through Thursday, users can contact the agents online or arrive in person between 5:00 PM and 9:00 PM. Meanwhile, Mistral’s hours on Friday are from 11:30 AM to 2:30 PM starting 9/6/24. The timing for the second shift on Friday is from 5:00 PM to 10:00 PM. On Saturday, the customer care team is available from 11:00 AM to 2:30 PM and from 4:00 PM to 10:00 PM. Lastly, the hours to consult the user support team on Sundays are from 11:00 AM to 2:30 PM and from 4:00 PM to 9:00 PM.

The option to contact company representatives via Mistral’s chat is not available. However, users can submit the online form on the official website to relay their issues and inquiries to the agents. They will need to provide their full name, email address, and a message explaining their concern. Clients can also relay their queries and complaints via direct messages on Instagram and Facebook or use the official helplines and emails to contact the customer care team during business hours.