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Contact Milk Bone Customer Service

How to Reach a Person at Milk Bone

Verified Contact Information

Toll-Free Number:

  • 1-888-645-5266
Call Now

Customer Service:

  • 1-855-933-3074
    For text and SMS

Legal:

  • 1-888-550-9555
    Privacy Inquiries

Legal:

privacy.policy@jmsmucker.com
Privacy Inquiries
Send Message

Milk Bone Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Milk Bone Phone Number
1 (888) 645-5266
Average Hold Time
Less than 1 minute
Average Calls duration
4 minutes
Most Popular Milk Bone Email Address
privacy.policy@jmsmucker.com
Issue Resolution Rate
Low (29% reported full resolution)
Milk Bone Customer Service Rating
4.7 out of 5
View full overview

How to Contact Milk Bone?

The Milk Bone phone number for customer service inquiries is 1-888-645-5266. The professional customer care advisors are available Monday through Friday between 8 a.m. and 5 p.m. EST to answer your questions about the product’s ingredients or suitability for your pet’s dietary needs, address concerns regarding allergies and sensitivities, and inform you about prices and special offers. Support agents will also help with locating products, check item’s availability, and provide recommendations for specific types of treats. The same number can be used to share feedback or file a complaint. You can also discuss returns, refunds, and exchanges should there be issues with the purchased product. For Privacy Policy-related matters, dial 1-888-550-9555.

The company does not provide a direct Milk Bone contact email to get in touch with the customer service team. However, you can use the online form on the official website to email your inquiry, feedback, or complaint. Visit the Contact Us page and complete the form to submit your request. The customer care representatives will contact you back to provide information or offer ways to resolve the problem as soon as they study your matter. Alternatively, you can use the live chat feature to discuss the issue with a live agent. To reach the Data Protection Officer with Privacy Policy questions or Data Protection requests, email them to privacy.policy@jmsmucker.com.

The Milk Bone address to contact official representatives at the company’s head office is The J.M. Smucker Co., One Strawberry Lane, Orrville, Ohio 44667, United States. You can use this address to request information regarding the company, its products, and ingredients. You can also mail official documentation and legal inquiries to this office for the Legal Department to handle. The Milk Bone customer service team is available at this address to deal with consumer feedback, suggestions, and complaints. If you have questions or concerns regarding the Privacy Policy or Data Protection, send them to the Data Protection Officer by adding an “Attn: Customer Communications Center” notice to the address.

To reach the customer service representatives via the Milk Bone website, click the Contact Us icon in the top right corner of the homepage. Find the Chat with Us button and enter your contact info to start the session. The live customer care operators are available to answer your questions and assist with your issues within business hours, Monday to Friday, from 8 a.m. to 5 p.m. EST. Alternatively, you can fill out the request form on the Contact Us page if your matter is not urgent. Here, you will also find the customer support contact number and mailing address to reach the Help Center agents on your inquiry.

PissedConsumer Club

Contact Information

Milk Bone Website:

Milk Bone Help Center:

Corporate Office Address:

The J.M. Smucker Co.
One Strawberry Lane
Orrville, Ohio 44667
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 4:00pm

More contact details

How Customers Rate Milk Bone Support?

4.7 / 5
Good

Based on 28 calls to Milk Bone customer support through PissedConsumer.com and 3 survey responses.

Total Calls
28
Avg Call Duration
03:30
Issues Resolved
29%

Why Customers Call Milk Bone?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 46%
  • Request for Information 25%
  • Product/ Service 18%
  • Payments and Charges 7%
  • Website/ Application 4%

Customer Inquiries & Issues

46%
  • "Calling about the red white & blue treats"
  • "Milk, bone dog treats"
  • "Infestation"

Request for Information

25%
  • "Information"
  • "Question about item"
  • "Good question"

Product/ Service

18%
  • "Problem with the Maro treats"
  • "Discontinued product"
  • "I have noticed your products do not show % of fat especially soft & chewy"

Payments and Charges

7%
  • "Coupons"
  • "Calling for coupons"

Website/ Application

4%
  • "Application if still hiring?"

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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