Skip to content
  • Login

Contact Milk Bone Customer Service

Milk Bone Phone Numbers and Emails

Toll-Free Number:

  • (888) 645-5266
Call customer service

Customer Service:

  • (855) 933-3074
    For text and SMS

Milk Bone Email:

Legal
Privacy Inquiries
Send Message
Is this your business?

How to Contact Milk Bone?

Most Popular Number:

(888) 645-5266
Total calls: 16 Issues resolved: 3 Last call: Jan 14, 2025
author avatar
PissedConsumer Reporter

The Milk Bone phone number for customer service inquiries is 1-888-645-5266. The professional customer care advisors are available Monday through Friday between 8 a.m. and 5 p.m. EST to answer your questions about the product’s ingredients or suitability for your pet’s dietary needs, address concerns regarding allergies and sensitivities, and inform you about prices and special offers. Support agents will also help with locating products, check item’s availability, and provide recommendations for specific types of treats. The same number can be used to share feedback or file a complaint. You can also discuss returns, refunds, and exchanges should there be issues with the purchased product. For Privacy Policy-related matters, dial 1-888-550-9555.

The company does not provide a direct Milk Bone contact email to get in touch with the customer service team. However, you can use the online form on the official website to email your inquiry, feedback, or complaint. Visit the Contact Us page and complete the form to submit your request. The customer care representatives will contact you back to provide information or offer ways to resolve the problem as soon as they study your matter. Alternatively, you can use the live chat feature to discuss the issue with a live agent. To reach the Data Protection Officer with Privacy Policy questions or Data Protection requests, email them to privacy.policy@jmsmucker.com.

The Milk Bone address to contact official representatives at the company’s head office is The J.M. Smucker Co., One Strawberry Lane, Orrville, Ohio 44667, United States. You can use this address to request information regarding the company, its products, and ingredients. You can also mail official documentation and legal inquiries to this office for the Legal Department to handle. The Milk Bone customer service team is available at this address to deal with consumer feedback, suggestions, and complaints. If you have questions or concerns regarding the Privacy Policy or Data Protection, send them to the Data Protection Officer by adding an “Attn: Customer Communications Center” notice to the address.

To reach the customer service representatives via the Milk Bone website, click the Contact Us icon in the top right corner of the homepage. Find the Chat with Us button and enter your contact info to start the session. The live customer care operators are available to answer your questions and assist with your issues within business hours, Monday to Friday, from 8 a.m. to 5 p.m. EST. Alternatively, you can fill out the request form on the Contact Us page if your matter is not urgent. Here, you will also find the customer support contact number and mailing address to reach the Help Center agents on your inquiry.

Milk Bone Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Milk Bone Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    59% phone 41% email
  • The best phone number to call Milk Bone is 8886455266. 73% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday and Saturday.

  • Be prepared for the call as Milk Bone may ask you for the following information to identify you as a customer: first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Milk Bone Website:

Milk Bone Help Center:

Corporate Office Address:

The J.M. Smucker Co.
One Strawberry Lane
Orrville, Ohio 44667
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 4:00pm

More contact details

Milk Bone Rating Based on 2 Reviews

Rating details

3.2
more details
Price Affordability
Value for money
Website
Delivery Service

Rating stats

Rating trend

How Good is Milk Bone's Customer Service?

Georgeann Wdq
Georgeann Wdq
Feels Satisfied | Jun 24, 2023

No waiting for customer service rep. Rep said she would forward my complaint that is next to no sweet potato in the Trail Mix. Told Rep hoped they could resolve. Our dog loves the mix. Rep took my name and address to send coupon.

Read full quote
Arlethia Yaf
Arlethia Yaf
Feels Disappointed | Feb 22, 2023

I called Milk Bone because I don’t see fat listed on your products. My 9lb terrier has gained a sufficient amount of weight.
To add to my annoyance you have to many questions before I can get an answer to my question; which I never received.
Thank you for listening
Mike

Read full quote
Freddy Uuo
Freddy Uuo
Feels Satisfied | Oct 14, 2022

Excellent response

Read full quote

Summary of Milk Bone Customer Service Calls

22 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Milk Bone?

Product/ Service Question:

  • “Discontinued product”
  • “I have noticed your products do not show % of fat especially soft & chewy”
  • “Bugs in Milkbones”

Request for Information Question:

  • “Good question”
  • “Information”
  • “Question about a toy”

Payments and Charges Question:

  • “Coupons”
  • “Calling for coupons”

Website/ Application Question:

  • “Application if still hiring?”

Other Question:

  • Infestation
  • “Milk Bone Trail Mix only had 3 pieces of sweet potato in it. Not exgerating”
  • “Police k9 donation”

Compare Milk Bone Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Milk Bone? What happened? What can we help you with?
Submit review Don't show this popup