Milk Bone Phone Numbers and Emails

Toll-Free Number:

  • (888) 645-5266

Customer Service:

  • (855) 933-3074
    For text and SMS

Milk Bone Email:

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Contact Information

Milk Bone Website:

Milk Bone Help Center:

Corporate Office Address:

The J.M. Smucker Co.
One Strawberry Lane
Orrville, Ohio 44667
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 4:00pm

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Milk Bone Rating Based on 2 Reviews

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How Good is Milk Bone's Customer Service?

Georgeann Wdq
Georgeann Wdq
Feels Satisfied | Jun 24, 2023

No waiting for customer service rep. Rep said she would forward my complaint that is next to no sweet potato in the Trail Mix. Told Rep hoped they could resolve. Our dog loves the mix. Rep took my name and address to send coupon.

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Arlethia Yaf
Arlethia Yaf
Feels Disappointed | Feb 22, 2023

I called Milk Bone because I don’t see fat listed on your products. My 9lb terrier has gained a sufficient amount of weight.
To add to my annoyance you have to many questions before I can get an answer to my question; which I never received.
Thank you for listening

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Freddy Uuo
Freddy Uuo
Feels Satisfied | Oct 14, 2022

Excellent response

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Summary of Milk Bone Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Milk Bone?

Request for Information Question:

  • “Good question”
  • “Question about a toy”

Product/ Service Question:

  • “I have noticed your products do not show % of fat especially soft & chewy”
  • “Work”

Payments and Charges Question:

  • “Coupons”
  • “Calling for coupons”

Website/ Application Question:

  • “Application if still hiring?”

Other Question:

  • “Milk Bone Trail Mix only had 3 pieces of sweet potato in it. Not exgerating”
  • “Police k9 donation”
  • “To buy more”

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