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MAA property Chancellor Park in the University Area of Charlotte.Has the worst customer service and have bailed on our move out process by not doing the right thing. They overcharged us for the carpet removal of the entire apartment based upon one room with multiple carpet stains.

The other couple of stains in the hallway area of the second bedroom were easily patchable. I can understand replacing one room, but the entire apartment is another considering we have photos of the carpet when moving out and it looks in great condition still.The office wont respond back to the email sent questioning their findings and they tried to be slick and replace the carpet with in a feed day after instead of responding to our complaint, so we wouldnt have evidence. Luckily we have photos to price they just wanted to put in new carpet at our expense. The carpet was not new when we arrived and the blinds were cheap plastic that would break upon opening and closing ove the course of 2 years.

They charged $60 for blinds that cost no more than $15-$20 at the store which are normal wear and tear. I can understand paying for the replacement of blinds if its reasonable. They are charging us over $1000 to replace the entire apartment and we cant seem to get anyone to listen. They refused to acknowledge our rebuttal to their findings and would not agree to a walkthrough just a couple of days later to go over their findings so that they could prove what they charged us for.

Instead they ignored us and tried to quickly turnover the apartment knowing we had were trying to appeal their decision, but what they didnt know was that we came by while they were trying to do this and took photos of them taking up everything instead of responding to our complaint. We havent heard anything since except that they are sending the bill to collections if we dont pay by May 26. Thats a threat. We need corporate to step in.

We have evidence and may need to get a lawyer and some agency involved with this practice.

We need HELP!! These photos were only after vacuuming and before shampooing.I

User's recommendation: Take pictures of everything, document everything, hold them accountable when they don’t do repairs and maintenance nor when they don’t follow through.

Preferred solution: Price reduction.

Location: Goose Creek, South Carolina

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