Not resolved

Ordered a laptop on a Monday, shipping stated 3-7 business days via Fedex. The Microsoft Store failed to mention that it would take them 4 days to even begin shipping the laptop. Fedex estimates it will arrive in 9 business days. Why does it take Microsoft 4 days (not including Monday) to box and ship an item? Ebay sellers are more reliable than that.

Related: Microsoft Online Store - Shipping of Microsoft Surface book

I contacted support on Thursday (3 days after ordering) when I noticed that the item had yet to even be shipped. The snobby lady said that it would "be there in 7 business days from the day I ordered it". Well it won't be.

When buying from Microsoft disregard the shipping times.

I didn't like: Brush off, Customer service.

Review #832224 is a subjective opinion of a user.

Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

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