Ordered a laptop on a Monday, shipping stated 3-7 business days via Fedex. The Microsoft Store failed to mention that it would take them 4 days to even begin shipping the laptop. Fedex estimates it will arrive in 9 business days. Why does it take Microsoft 4 days (not including Monday) to box and ship an item? Ebay sellers are more reliable than that.
I contacted support on Thursday (3 days after ordering) when I noticed that the item had yet to even be shipped. The snobby lady said that it would "be there in 7 business days from the day I ordered it". Well it won't be.
When buying from Microsoft disregard the shipping times.