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Recently I had a poster reframed where I supplied the poster and the glass.

I was only purchasing the frame, which came in scratched. They offered to have it redone but said it might happen again.

The employee told me that my frame was just pressed sawdust and glue with a "sticker" covering it to look like metal. There was no mention of this when I chose it, and it was NOT inexpensive.

It was redone without scratch but with no accommodation and an additional trip to the store.

I tried online and by phone to contact customer service, but, apparently, there is NO such thing. I highly recommend shopping elsewhere for framing.

User's recommendation: GO ELSEWHERE.

Location: Baltimore, Maryland

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