MIchael Kors ring with stones that fall out
On a recent anniversary trip to NY, my husband bought me a beautiful Michael Kors ring in the Fifth Avenue Store for $125.I only wore it on special occasions and didn't want to expose the ring to water or anything that might tarnish it.
In October, i suddenly noticed that one of the stones had fallen out.
I contacted the company to ask their advice what to do, and they said that as i do not live in America,i would have to get it fixed locally where i live, which i did. It was not an exact match stone, (which is why i wanted MK to fix it) but it was ok. TWO weeks later, the stone next to it fell out! This time i managed to find the stone so i wrote again asking that if i was to send it to America would they fix it.
Unfortunately i have not had a reply back to my ever growing number of emails sent to customer service. I am shocked that my emails have not even been acknowledged!
I would like my ring to be fixed properly or to have a new ring in place, or at the very least my money back!!Until i have this resolved i will not be buying anything at Michael Kors or recommending my friends to buy anything either
More Review Details
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Michael Kors Ring
- Review category
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