I received the Jet Set bag for a late Christmas present 2015.About six months later the strap started breaking and shredding.
I email Michael Kors and they tried telling me it wasn't under warranty as they manufacture tag said made in 2014. I said the warranty says from date of purchase. I didn't want a new bag, just a new strap as it looks terrible. No resolution from Michael Kors, just a run around saying I can mail somewhere for a repair at my expense!
That is not a warranty. I will never buy another thing from Michael Kors as the quality doesn't match the price.
I wrote to the Better Business Bureau!