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I am having a problem with the handles on my MK bag that is only a few months old. I have not used it everyday, and I expected the handles to hold up, considering the price I paid.

This is the second time this has happened with two different bags. I have finally learned my lesson, not to purchase another MK bag. It is embarrassing to carry the bag on my should with the straps all frayed out.

I like the bag but not the embarrassing straps.

It looks like a knock off from the streets.

Reason of review: Bad quality.

Location: Panama City, Florida

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Guest

Omg! I have the same problem.

I receive my MK purse as a gift. Got to use it maybe 6 months before the strap started falling apart. By the time I called a year had passedโ€ฆ.during 2020 and covid so itโ€™s not like I used it a lot.

Anyways they refused to fix it. I will never purchase another MK anything.

Guest

Just got a new MK in March and emailed them in May (2 months) bc the strays are falling apart and MK wouldn't do ANYTHING!! I will not buy another MK again!!

Guest

i have had my purse 4.5 months and now my handle is following apart 3 years ago when i started buying these purses i thought i remembered a year warranty i guess this now changed? I guess I just expeceted more .

Zyla Fjm

Yes I have the same issue. Iโ€™m embarrassed to carry it.

Definitely looks like a knock off purse. I paid right about 300 for mine and was pissed when my handles started doing this.

Got insurance on mine and they refused to fix those and told me I could buy replacements. I felt like throwing the whole purse at those people.

Guest

Same issue. Iโ€™ll stick with Dooney from now onโ€”they last forever.

Guest

I have had the same problem with both of my Michael Kors purses. Both bags are in excellent shape, but straps literally falling apart.

On my first bag one of the straps literally wore in two pieces in less than 1 year. Ridiculous for the price. Used to buy Coach.

Coach definitely made much better. All my coach purse handles are 100% intact

Lois T Yxo

HaD the same problem. Store where purchased would not refund or exchange - 6 month limit.

My purse was 7-1/2 months old. Contacted MK - advised to send in with insurance. Cost me $44.75. They refuse to reimburse mailing costs.

Iโ€™m sure they canโ€™t afford to do so. Customer service reps were quite condescending as if I were exhibiting unmitigated gall to suggest that one of their products was defective.

Purse was repaired but Iโ€™m certain it will develop the same problem soon. Personally I will never purchase such expensive poor quality products from MK and hope my husband has learned a lesson also.

Guest
reply icon Replying to comment of Lois T Yxo

so they do have a insurance for their purses?

Guest

I purchased two Michael Kors's purse and I'm totally dissatisfied. The first purse I purchased from Carson's and the lining of it totally ripped out and the second my handles on both sides frayed and broke.

Guest

Maybe the bags you all purchased were knock offs. Did you get them from an Authorized MK store?

My wife's bag strap is fraying. She thinks its a knock off sense her friends with older MK bags aren't having the issue. It made me wonder if it actually is a knock sense most of the companies on Amazon are third party. You do get a 1 year warranty to replace defective products.

So youtube "how can you tell if your MK bag is a knock off". That should tell you if you are justified kicking them to the curb.

Guest
reply icon Replying to comment of Guest-1820826

I have a MK bag bought from a reputable department store & itโ€™s doing the same thing. Not a knock off issue itโ€™s a quality issue & Iโ€™ve seen many others with the same issue.

Iโ€™ve seen where people admittedly stated they put a lot of things in their bags when asked (I too am guilty of this) so that could be the culprit. However, Iโ€™ve owned multiple Coach & Dooney bags & have never had this problem in fact my 20+ year old Dooney looks brand new!

Zyla Fjm
reply icon Replying to comment of Guest-1820826

No mine is Definitely not a knock off. Thatโ€™s for sure.

Guest

Same experience with me. I just bought a Coach bag.

Guest

I totally agree! I bought two and both of them are doing the same thing.

I will never buy another MK product. Very poor quality!

Guest
reply icon Replying to comment of Guest-1771687

I have several MK bags & I have handle fraying on the last 2 that I've purchased from a Navy Exchange. Not happy considering what I had paid for them.

Guest

Mine too. Why don't they sell replacement straps?

My Voyager East West has straps that just buckle on. (Probably knew they'd have a problem down the road.)

Guest
reply icon Replying to comment of Guest-1755762

They do sell replacement straps

Guest

Same here, the purse is fine but the straps fell apart fairly quick >( Won't be purchasing from them again

Guest
reply icon Replying to comment of Guest-1743170

Ditto. Bag is in perfect condition. Straps are an embarrassment

Guest

Same problem. I am done with Michael Kors!

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