Contact MetroNet Customer Service
MetroNet Phone Numbers and Emails
Toll-Free Number:
-
(877) 407-3224
Locations Illinois:
-
(331) 717-21231561 U.S. Route 34 Oswego, IL 60543
-
(630) 345-61001772 S. Randall Rd., Suite 160 Geneva, IL 60134
-
(779) 222-50112688 DeKalb Avenue Sycamore, IL 60178
MetroNet Emails:
Accessibility
Customer Service
Legal
Contact Information
MetroNet Website:
MetroNet Help Center:
Corporate Office Address:
MetroNet Inc.
3701 Communications Way
Evansville,
Indiana
47715
United States
How Good is MetroNet's Customer Service?
Summary of MetroNet Customer Service Calls
1.3K
TOTAL
CALLS
CALLS
07:09
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MetroNet?
Product/ Service Question:
- “Do don't have Internet”
- “Internet down”
- “Internet speed”
Payments and Charges Question:
- “Phone bill”
- “Pay .my bill”
- “Pay bill”
Staff Question:
- “Certain services aren't working”
- “Service issues”
- “Transfer service”
Request for Information Question:
- “Was not shown how to operate controller and turn off and on tv they installed and left”
- “Need to talk to associate”
- “Check on status of availability in my area”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel service”
- “I canceled my service months ago and i am still getting billed”
Account Question:
- “Add a phone to my account”
- “Want to sign up”
- “Account number”
Refund Question:
- “Should have received refund check and have not”
- “Want my money back”
- “Refund”
Shipping and Delivery Question:
- “Package deal”
- “Bought phone but didnt get anything”
- “Where is my technication”
Return/ Replace Question:
- “Equipment returned”
- “I need a replacement yellow cable”
- “I need to return internet and tv equipment. What all do I need to return?”
Website/ Application Question:
- “Website access issues”
Other Question:
- “Down cable”
- “Metronet canble”
- “Lower rates”
Compare MetroNet To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
MetroNet