Contact Metrolink Customer Service
Metrolink Phone Numbers and Emails
Toll-Free Number:
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(888) 446-9721Toll-free
Customer Service:
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(800) 698-4833Speech and hearing impaired customers
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(800) 371-5465
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(213) 452-0204
Metrolink Emails:
Metrolink Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Metrolink is 8884469721. 65% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday and Friday, while the shortest are on Saturday and Tuesday.
People call Metrolink mainly because of product/ service, request for information, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Metrolink is 8884469721. 65% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday and Friday, while the shortest are on Saturday and Tuesday.
People call Metrolink mainly because of product/ service, request for information, payments and charges.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Metrolink is contracts@scrra.net. 75% of customers use this email address to address their issues and concerns.
Contact Information
Metrolink Website:
Metrolink Help Center:
Corporate Office Address:
Fax:
Summary of Metrolink Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Metrolink?
Request for Information Question:
- “Need help with a ticket”
- “Information about bus”
- “Would like to know if you travel to ladera ranch from union station”
Product/ Service Question:
- “Complaints about driver”
- “Broken kiosk didn't give me my ticket would like a refund”
- “Purchase tickets”
Payments and Charges Question:
- “Payment”
- “Change payment methods”
Staff Question:
- “Train services thru UPLAND from San Bernardino”
- “Customer service”
Other Question:
- “Driver is reckless”
- “Trying to figure out what train my cousin can take to la puente from riverside”
- “What time is the last Metro to Lancaster”
About
Metrolink is a commuter rail system. It began operation in October 1992. The rail system serves Southern California. The owner is the Southern California Regional Rail Authority. Metrolink consists of 7 lines and 59 stations. It operates in Los Angeles, Orange, Riverside, San Bernardino, and Ventura counties. Customers can purchase one-way ticket, round-trip ticket, advance purchase ticket, 7-day pass, and monthly pass. Metrolink trains and facilities are equipped with accessible restrooms and water fountains for persons with disabilities. There is a Special Assistance Request Program with instruction about how to ride the train and make connections. Metrolink fleet consists of Tier 4 Locomotives and Hyundai Rotem Cars. The rail system provides free Metrolink’s application for mobile devices with Android and Apple operating systems.

Metrolink is ranked 29 out of 155 in Trains category
Compare Metrolink Customer Service To
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