Contact Metrolink Customer Service
Metrolink Phone Numbers and Emails
Toll-Free Number:
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(888) 446-9721Toll-free
Customer Service:
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(800) 698-4833Speech and hearing impaired customers
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(800) 371-5465
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(213) 452-0204
Metrolink Emails:
Metrolink Contact Information
Metrolink Website:
Metrolink Help Center:
Corporate Office Address:
Fax:
Summary of Metrolink Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Metrolink Customer Service?
Request for Information Question:
- “Did not show on kiosk weekend pass tickets, instead bought regular price tickets.request refund”
Staff Question:
- “Customer service”
Payments and Charges Question:
- “Change payment methods”
Other Question:
- “Accident that happened on February 22nd. Do you reimburse”
- “I want to travel from Fontana CA to Union Estation Los Angeles CA. watch Time is the next by rai”
- “Directions to Burbank airport”
About
Train Service
Metrolink is a commuter rail system. It began operation in October 1992. The rail system serves Southern California. The owner is the Southern California Regional Rail Authority. Metrolink consists of 7 lines and 59 stations. It operates in Los Angeles, Orange, Riverside, San Bernardino, and Ventura counties. Customers can purchase one-way ticket, round-trip ticket, advance purchase ticket, 7-day pass, and monthly pass. Metrolink trains and facilities are equipped with accessible restrooms and water fountains for persons with disabilities. There is a Special Assistance Request Program with instruction about how to ride the train and make connections. Metrolink fleet consists of Tier 4 Locomotives and Hyundai Rotem Cars. The rail system provides free Metrolink’s application for mobile devices with Android and Apple operating systems.
