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Contact Metrolink Customer Service

How to Reach a Person at Metrolink

Verified Contact Information

Toll-Free Number:

  • 1-888-446-9721
    Toll-free
Call customer service
Send Message

Customer Service:

  • 1-213-452-0200
    Administrative Office
  • 1-909-592-1346
    Scrra Signal Department
  • 1-800-698-4833
    Speech and hearing impaired customers
  • 1-800-227-2600
  • 1-909-593-4291
  • 1-909-593-6973
  • 1-909-392-8532
  • 1-909-593-4678
  • 1-213-452-0255
  • 1-800-371-5465
  • 1-213-452-0204

Emergency/ Hotline:

  • 1-866-640-5190
    Non-Emergency Safety Concern

Media:

  • 1-213-452-0400

Metrolink Emails:

Customer Service
Media
Marketing Inquiries

Metrolink Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Metrolink Phone Number
1 (888) 446-9721
Most Popular Metrolink Email Address
contracts@scrra.net
Issue Resolution Rate
Low (6% reported full resolution)
Contact Method Distribution
91% phone, 9% email
Common Reasons for Contact
Request for information, product/ service, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Metrolink Customer Service?

Most Popular Number:

(888) 446-9721
Toll-free
Total calls: 25 Issue resolved: 1 Last call: Nov 7, 2025

The Metrolink phone number is (888) 446-9721. This toll-free number is designed to provide assistance and information to clients regarding various aspects of their service, such as schedules, fares, and any issues they might be experiencing with their travel. Whether you're a new user looking for information on how to use the service or an existing customer with a specific query, this number is your direct line to the Metrolink contact team. Remember, the response time may vary depending on the volume of calls and the nature of your inquiry.

To contact Metrolink via email, you can reach out to them at communityrelations@scrra.net. This Metrolink email address is part of the company’s efforts to provide multiple avenues for clients to seek assistance or provide feedback. Whether you have a question, a suggestion, or need to report an issue, sending an email to this address allows you to communicate directly with the company's customer relations team. It's important to note that while email inquiries are typically less time-sensitive than phone calls, response times can vary. Therefore, for urgent matters, it might be more efficient to call the Metrolink phone number directly.

To contact Metrolink via their website, visit www.metrolinktrains.com. Once on the site, navigate to the "Customer Service" section and look for the "Contact Us" option. This page typically provides various methods to get in touch with the company, including a form to submit your inquiry directly through the website. This method is convenient for those who prefer not to use the Metrolink phone number or email, or for those who have a question that they feel might be better addressed through the company's online resources.

The Metrolink hours of operation are as follows: Monday through Friday from 5:00 AM to 9:45 PM, Saturday from 7:00 AM to 6:30 PM, and Sunday from 8:00 AM to 4:30 PM. These hours apply to the customer service department, which is available to assist with any questions, concerns, or issues you may have during these times. It's important to plan your contact accordingly to ensure you can speak with a customer service representative. Outside of these hours, you can still reach out to the company through their website or Metrolink email, as they may offer after-hours support through these channels.

PissedConsumer Club

Contact Information

Metrolink Website:

Metrolink Help Center:

Corporate Office Address:

Metrolink
900 Wilshire Blvd., Ste. 1500
Los Angeles, California 90017
United States

Fax:

1(213) 452-0422

Summary of Metrolink Customer Service Calls

39 TOTAL
CALLS
00:00 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Metrolink?

Request for Information Question:

  • “To find out fair cost from the San Bernardino station to Olvera Street”
  • “Need help with a ticket”
  • “Information about bus”

Product/ Service Question:

  • “Complaints about driver”
  • “Broken kiosk didn't give me my ticket would like a refund”
  • “Purchase tickets”

Payments and Charges Question:

  • “Payment”
  • “Change payment methods”

Staff Question:

  • “Train services thru UPLAND from San Bernardino”
  • “Customer service”

Account Question:

  • “Disabled dealing with security not following protocols”

Other Question:

  • “Driver is reckless”
  • “Trying to figure out what train my cousin can take to la puente from riverside”
  • “What time is the last Metro to Lancaster”

About

Summary

Metrolink is a commuter rail system. It began operation in October 1992. The rail system serves Southern California. The owner is the Southern California Regional Rail Authority. Metrolink consists of 7 lines and 59 stations. It operates in Los Angeles, Orange, Riverside, San Bernardino, and Ventura counties. Customers can purchase one-way ticket, round-trip ticket, advance purchase ticket, 7-day pass, and monthly pass. Metrolink trains and facilities are equipped with accessible restrooms and water fountains for persons with disabilities. There is a Special Assistance Request Program with instruction about how to ride the train and make connections. Metrolink fleet consists of Tier 4 Locomotives and Hyundai Rotem Cars. The rail system provides free Metrolink’s application for mobile devices with Android and Apple operating systems.

Metrolink reviews and complaints

Metrolink is ranked 24 out of 156 in Trains category

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