1 comment
Not resolved

Their add says if you are not completely satisfied with your purchase you can exchange for a new purchase within one year of the purchase.I was delivered a box spring with a torn netting and the wood cracked on the box spring after one use.

The bottom of the mattress had dirt stains on the bottom of it as if it had been lying on a warehouse floor. I contacted the store and described the issues. After waiting quite some time they finally sent an inspector to my home took pictures and I was told for another delivery fee of $54.00 they would replace the box spring as for the mattress they want to again send an inspector to take yet more pictures of the mattress. This is not even an issue of not being comfortable with this bed this a manufacturer defect with this bed and gross mishandling of the product.

Then I was told well I bought a cheep bed so what do I expect ?

This is the worst customer service I have ever delt with .I want a new bed and will not pay another penny for it not even delivery I paid that already.

Review about: Metro Mattress Mattress Replacement.

I liked: Not much.

I didn't like: Bed is defective and customer service not very helpful.

Review #990629 is a subjective opinion of a user.

1.5
Delivery Service
Product or Service Quality
Customer service
Staff
Advertised vs Delivered
Diversity of Products or Services
Reliability
Value for money
Website
Price Affordability
Exchange, Refund and Cancellation Policy
Warranty
Style and Design
PRODUCT OR SERVICE
Bed
Reason of Review / Monetary Loss Damaged or defective / $464
Preferred solution I would like a new box spring and mattress without another delivery charge

Had an Experience with Metro Mattress?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Albany, New York, United States #1271578
I bought 2 mattresses and was told I would be contacted for follow up and be eligible for 3 gift cards after a review of my experience. I have not been called or contacted via e mail for anything. I do not care about the gift cards but do not like being lied to. I plan on returning my mattress so we shall see how that goes.

You May Also Like

"The "10 year warranty" is a load of BS. After a month, the seam in my pillow opened up and the fill started to spill out. I called the company..." Read more
" Be wary of purchasing anything here. I purchased the Venice Sofa, Love Seat and Ottoman and spent about $2000 for it. I love the set but am having warranty..." Read more
"The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more
"Bought a king Sterns & Foster, paid $2,360.94 in Dec, 2012. Since then the bed sags where our bodies lay. Deep contours. Contacted Mattress Marshals on June, 2015. Was told..." Read more
"They were only helpful until they had my money! I ordered the shoes and paid the extra money to try them before having them dyed to insure proper fit. They..." Read more
"My entire family (11 people) switched from T-Mobile to Verizon Wireless just recently. My Dad and Brother travel a lot for work, and weren't getting great reception with T-Mobile, so..." Read more
"Last year I found out I have celiacs disease, and immediately went on a gluten free diet. I am so glad I have a friend that educated me on what..." Read more
"I am writing a review for Direct Express prepaid debit for Government Benefits. I had read hundreds of dissatisfied consumers. I had unauthorized activity on my card, my claim was..." Read more