1 comment
Not resolved

Their add says if you are not completely satisfied with your purchase you can exchange for a new purchase within one year of the purchase.I was delivered a box spring with a torn netting and the wood cracked on the box spring after one use.

The bottom of the mattress had dirt stains on the bottom of it as if it had been lying on a warehouse floor. I contacted the store and described the issues. After waiting quite some time they finally sent an inspector to my home took pictures and I was told for another delivery fee of $54.00 they would replace the box spring as for the mattress they want to again send an inspector to take yet more pictures of the mattress. This is not even an issue of not being comfortable with this bed this a manufacturer defect with this bed and gross mishandling of the product.

Then I was told well I bought a cheep bed so what do I expect ?

This is the worst customer service I have ever delt with .I want a new bed and will not pay another penny for it not even delivery I paid that already.

Review about: Metro Mattress Mattress Replacement.

I liked: Not much.

I didn't like: Bed is defective and customer service not very helpful.

Review #990629 is a subjective opinion of a user.

1.5
Staff
Price Affordability
Diversity of Products or Services
Style and Design
Value for money
Customer service
Warranty
Advertised vs Delivered
Website
Delivery Service
Exchange, Refund and Cancellation Policy
Reliability
Product or Service Quality
PRODUCT OR SERVICE Bed
Reason of Review / Monetary Loss Damaged or defective / $464
Preferred solution I would like a new box spring and mattress without another delivery charge

Had an Experience with Metro Mattress?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Albany, New York, United States #1271578

I bought 2 mattresses and was told I would be contacted for follow up and be eligible for 3 gift cards after a review of my experience.I have not been called or contacted via e mail for anything.

I do not care about the gift cards but do not like being lied to.I plan on returning my mattress so we shall see how that goes.

You May Also Like

The Dump - Cheap furniture fell apart after 1 year The Dump "Bought three pieces living furniture set, sofa, recliner, and loveseat. All pieces started falling apart after a year. Spent over $3000.00 and worthless ***. We are adults, over 50 years..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Sofa Mart - Furniture Row Barracuda Couch very poor design, warranty lies! Sofa Mart "On December 29th 2012, I bought the Baracuda Sectional from Furniture Row on 8215 Ikea Blvd Charlotte NC, 28262. I was persuaded by the sales representative to purchase the 5..." Read more Ashley Furniture - Durablend Peeling Ashley Furniture "My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..." Read more Ispg - I paid them for Mobile App and in return they took my money and never done the job. Theif company Ispg "I paid upfront $18K for Mobile App and got some wireframes for approval the next month. I got a bill to pay $6K more for additional features which was approved..." Read more Oberto Sausage Company - Extensive Molds in Unopened Beef Jerky Package and 8 Months Before "Best By" Date Oberto Sausage Company "I had purchased a package of Oberto Original Beef Jerky 10 oz from amazon last year, received sealed and unopened, with a "Best By 05Jan18" date. On April 18, 2017,..." Read more Skillshare automatically charged me  $96 for a yearly memebership when my three month  99 cent trial  expired.  I informed them a few days prior on their online page that I did not want it renewed. Skillshare "It all happened today. They put through the charge for the membership today. I informed them I wanted to cancel the memebership. I got an email from them that my..." Read more Horrible- HotHeads Hair SHEDDED so much I asked for a refund Hotheads "Paramount would not issue a refund even though a send them pictures of the shedding issues with their hair. I spent over $300 on hair that lasted maybe 5 weeks,..." Read more