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Contact Metro Bank Customer Service

How to Reach a Person at Metro Bank

Verified Contact Information
  • +44 345 080 8500

Customer Service:

  • +44 753 882 3148
    App Support
  • +44 345 241 3075
    Arrears Management Team
  • +44 345 080 8509
    Card Security, Card Fraud and Card Disputes
  • +44 345 319 1200
    Mortgages
  • +44 203 402 8312

Accessibility:

  • +4 480 026 9545

Accounting/ Billing:

  • +44 203 427 1435
    Account Security
  • +44 345 319 1201
  • +44 203 402 8076
  • +44 203 427 1019

Business Customer Service:

  • +44 345 080 8508

Media:

  • +44 781 550 6845
  • +44 781 124 6016
Send Message

Accessibility:

enquiries@abilitynet.org.uk

Complaints/ Feedback:

contentrequests@metrobank.plc.uk

Customer Service:

companysecretary@metrobank.plc.uk
Company Secretary's Office
enquiries@metrobank.plc.uk

Investors/ Franchising:

ir@metrobank.plc.uk

Legal:

dataprotectionofficer@metrobank.plc.uk

Media:

pressoffice@metrobank.plc.uk
Press Inquiries

Report Fraud:

phishing@metrobank.plc.uk
companysecretary@u200bmetrobank.plc.uk
ir@u200bmetrobank.plc.uk

Metro Bank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Metro Bank Phone Number
+44 345 080 8500
Most Popular Metro Bank Email Address
contentrequests@metrobank.plc.uk
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
64% phone, 36% email
Common Reasons for Contact
Cards, request for information and account
View full overview

How to Contact Metro Bank Customer Service?

How to Contact Metro Bank Customer Service?

The Metro Bank customer service number for personal customers is +44-345-080-8500. The business customers can call +44-345-080-8508 for consultations. The head office contact number for International calls is +44-203-402-8312. If you are worried about fraud on your card or if it has been blocked, dial +44-345-080-8509.

For questions about your existing Mortgage, call +44-345-319-1200. If your account is in arrears or you have concerns about payments, contact support at +44-345-319-1201. The Metro Bank contact for new Mortgage applications is +44-203-427-1435. If you have questions about the submitted Mortgage application, dial +44-203-402-8076. The Mortgage Brokers provide consultations at +44-203-427-1019. To discuss arrears on your account, call +44-345-241-3075.

The Metro Bank head office address is Metro Bank PLC, One Southampton Row, London, England WC1B 5HA, United Kingdom. You can send official notes, requests, and other documents to their corporate office. You can also mail your concerns and complaints to this address.

All inquiries concerning holdings of shares in the company, including change of name or address notification and queries concerning dividend payments or lost share certificates, should be addressed to their Registrar at Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA, United Kingdom.

You can also click the Find a Store button on the top of their homepage to get the specific store address.

The Metro Bank email address to reach customer support for help and information is enquiries@metrobank.plc.uk. If you suspect the email you have received from the company may be fraudulent, report the issue to phishing@metrobank.plc.uk. The company email for media inquiries is pressoffice@metrobank.plc.uk. You can also write to CompanySecretary@metrobank.plc.uk with press-related questions. The Investor relations team is available at IR@metrobank.plc.uk. If you have questions regarding the Privacy Policy, send them to DataProtectionOfficer@metrobank.plc.uk.

Though the company does not provide the Metro Bank live chat feature, you can contact their customer care via social media. Direct messages on Facebook or Instagram are a good alternative for online chat.

The Metro Bank customer service opening hours are Monday through Saturday from 8 a.m. to 8 p.m. and Sunday between 8 a.m. and 6 p.m. local time. The best time to call their Contact Center is between 12 a.m. and 4 p.m. local time on weekdays. The Metro Bank chat is currently unavailable.

To switch your personal or business account, call their support from 8 a.m. to 4 p.m. local time on weekdays. You can discuss payments and account arrears with the advisor Monday through Friday between 8:30 a.m. and 6 p.m. local time. The business hours for mortgage applications are from 9 a.m. to 5:30 p.m. local time on weekdays.

PissedConsumer Club

Contact Information

Metro Bank Website:

Metro Bank Help Center:

Corporate Office Address:

Metro Bank PLC
One Southampton Row
London, England WC1B 5HA
United Kingdom

Summary of Metro Bank Customer Service Calls

21 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Metro Bank?

Cards Question:

  • “Hi block my card”
  • “Unblock card”
  • “I lost my card”

Request for Information Question:

  • “Rearrange appointment”
  • “Need to speak to someone”
  • “My name is isaac nshekanabo. its about my account balance. i recieved a payment on my account but the money is not showing in my account. i would like to know why this is happening. thanks”

Account Question:

  • “I transfer money from my other account to my metro account the money is there but is not reflecting in my account”
  • “Crd blocked”
  • “Forgot passcode”

Other Question:

  • “Need online banking”
  • “Wrong transfer”

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