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Contact Metallica Customer Service

Metallica Phone Numbers and Emails

Toll-Free Number:

  • (800) 698-2536
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Metallica Emails:

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Legal
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How to Contact Metallica?

Most Popular Number:

(800) 698-2536
Total calls: 19 Last call: Feb 17, 2025
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PissedConsumer Reporter

Metallica’s customer service number, 1-800-698-2536, is currently the only published toll-free helpline for all queries and concerns. This number is active to provide efficient assistance with user issues between business hours. When calling the Metallica phone number, clients must provide the information asked of them to help the agents verify their identity and assist them efficiently. If the problem remains unresolved or requires you to support the claim with relevant proof or evidence, emailing Metallica customer service is a better option.

The company publishes two email addresses for different purposes. Metallica’s contact email info@metclub.com is available to consult the customer service team for general information and assistance. Users reaching out for privacy inquiries can contact the legal department at webmaster@metclub.com. After reviewing the request, Metallica customer service will address it within a few hours or days. Despite being a reliable means for general issues, emailing is not feasible if the matter is urgent and requires immediate assistance.

The company is headquartered in the United States at 2300 Gainsboro St, Ferndale, Michigan 48220-1330. Users with queries or complaints can also consult Metallica’s address for its store at 12500 E 9 Mile Rd, Warren, MI 48089, USA, during operational hours. Clients in California can meet Metallica customer service in the respective company office at 369-B Third St #194, San Rafael, CA 94901-3581, USA, for information and assistance. Those unable to arrive in person can also send a letter for convenience. However, that would require them to wait a few days or weeks to receive a response, making it less ideal for urgent matters.

To contact the company agent online, click Help on the Metallica website’s homepage. That will direct you to information about stores, purchases, downloads, subscriptions, clubs, and memberships on a new page. Those with general queries and concerns can benefit from that and address the issues themselves. To reach Metallica customer service for personalized assistance, click Contact Us on the homepage and submit a ticket through the online form. When doing so, one must provide all the required information, including their email, full name, subject, group, and the issue description. Once done, click Submit and expect a response within a few hours or days.

Metallica Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call Metallica is 8006982536.

  • The longest wait times are on Monday, while the shortest are on Friday and Wednesday.

  • People call Metallica mainly because of request for information, return/ replace, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Metallica Website:

Metallica Help Center:

Corporate Office Address:

Metallica
2300 Gainsboro St
Ferndale, Michigan 48220-1330
United States

Other Info (opening hours):

Additional Location:

369-B Third St #194

San Rafael, CA 94901-3581

USA

More contact details

Metallica Rating Based on 2 Reviews

Rating details

4.4
more details
Website
Exchange, Refund and Cancellation Policy
Customer service
Discounts and Special Offers

Rating stats

Rating trend

Summary of Metallica Customer Service Calls

19 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Metallica?

Shipping and Delivery Question:

  • “Where is my order”
  • “Have not received order”

Request for Information Question:

  • “Speak to agent”
  • “Information on my exchange”
  • “A request for a shout out for 911 and casualties . Im attending the August 04 show at MET LIFE STADIUM. I HAVE A SUITE 5 / 73 FOR THE SHOW. I WANT TO INVITE THE BAND AND WHOEVER ELSE ATTACHED TO THE BAND ALSO TO THANK THEM FOR DOING THIS AND ENJOY O”

Product/ Service Question:

  • “Product not right”

Website/ Application Question:

  • “App populates wrong info”

Return/ Replace Question:

  • “Change email address”

Other Question:

  • “Fan”
  • “To report trump using a metallica song on fb.”
  • “Aug time schedule in CA”

Compare Metallica Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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1.8 out of 5
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