Contact Metallica Customer Service

The company publishes two email addresses for different purposes. Metallica’s contact email info@metclub.com is available to consult the customer service team for general information and assistance. Users reaching out for privacy inquiries can contact the legal department at webmaster@metclub.com. After reviewing the request, Metallica customer service will address it within a few hours or days. Despite being a reliable means for general issues, emailing is not feasible if the matter is urgent and requires immediate assistance.

The company is headquartered in the United States at 2300 Gainsboro St, Ferndale, Michigan 48220-1330. Users with queries or complaints can also consult Metallica’s address for its store at 12500 E 9 Mile Rd, Warren, MI 48089, USA, during operational hours. Clients in California can meet Metallica customer service in the respective company office at 369-B Third St #194, San Rafael, CA 94901-3581, USA, for information and assistance. Those unable to arrive in person can also send a letter for convenience. However, that would require them to wait a few days or weeks to receive a response, making it less ideal for urgent matters.

To contact the company agent online, click Help on the Metallica website’s homepage. That will direct you to information about stores, purchases, downloads, subscriptions, clubs, and memberships on a new page. Those with general queries and concerns can benefit from that and address the issues themselves. To reach Metallica customer service for personalized assistance, click Contact Us on the homepage and submit a ticket through the online form. When doing so, one must provide all the required information, including their email, full name, subject, group, and the issue description. Once done, click Submit and expect a response within a few hours or days.