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Updated by user Jul 02, 2023
Company resolved the issue.
Original review posted by user Jun 02, 2023
13/5/2023 the M56 was closed. got shunted off and diversion signs were pathetic.
Ended up going over Mersey Gateway bridge as we missed signs and as I was towing a caravan couldn't make quick manoeuvres to avoid it. Never used the bridge before, didn't intend to use it then and will never use it again. Tried twice to pay on Internet within 24 hrs, (no APP as I had no intentions of using the bridge), and it seemed to accept my payment, but it was not taken from my account. Received a Penalty Charge Notice on 02/06/2023.
A bizarre communication designed to confuse any one without a BA in form design. No possible way to contact by 'phone, probably because they do not want to talk to any one as they would end up being verbally abused. This toll is a total rip off and has probably been raking it in whilst M56 has closures. The only 'phone number gives a menu of how to pay the penalty charge and suggests visiting the website.
If it didn't accept my initial payment of the toll, how can I be confident it will accept my penalty charge payment?
They seem to expect that every one is tech savvy with all the apps, but we aren't all 30 somethings glued to a smart 'phone, some of us are 77 year olds without smart 'phones! I guess that after 65 we don't matter anymore.
User's recommendation: Avoid at all costs.
Monetary Loss: $22.
Preferred solution: Apology.
Merseyflow Cons: You really need the app.
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