Merseyflow - Mistakenly charged
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On 7th June I went over the new Runcorn bridge and immediately paid for the private bridge crossing . Today Iv received a fixed penalty notice off them asking for £40 ?!
That day I sold my car and have no idea whom the dealer sold it on to.. I attempted to explain that this date of 13th of June bridge crossing was not me . They insisted I got in touch with Dvla and Id need to show them proof it wasnt me ?!OMG what a dilema so because they hadnt done their home Work and contacted the new owner then I have to pick up the pieces and turn detective?! I dont think so.
I paid this rip off charge once and thats enough! Get your house in order Merseyflow and may be her your customer service staff a course on fairness and customer empathy?!
User's recommendation: Make sure you keep proof of payment!
Location: Huddersfield, England
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