I returned my defective shoes to Merrell Canada after 6 months of use because they were falling apart.About 1.5 months later they asked me to select a new pair from their web site because they did not have my model.
It has been 3 months since I contacted them for the first time and I am still waiting for them to reply to me informing me that the new shoes they asked me to select are on the way.
These were my 3rd pair of Merrell shoes and probably my last.
In my correspondence with them I have included all the emails between Merrell and myself and I keep on being passed around between reps with no result.I firmly believe that my Merrell shoes are gone for good and so is my trust in the Merrell name.
Ben in New West, BC, Canada