Skip to content
Write review For Business
  • Login

Contact Merck Customer Service

Merck Phone Numbers and Emails

Toll-Free Number:

  • (800) 444-2080
    Products and services and adverse event reporting
Call customer service
Send Message

Customer Service:

  • +1 514 428 7920
    Canada Location

Headquarters:

  • (908) 740-4000

Investors:

  • (908) 740-1468

Legal:

  • (800) 672-6372
    Privacy Inquiries
  • (855) 344-4971
    Privacy Inquiries

Media:

  • (908) 740-5633
    For general media questions
  • (202) 508-4567
    Policy media relations

Merck Emails:

Customer Service
Merck Animal Health
Investors/ Franchising
Media
Is this your business?

How to Contact Merck Customer Service?

Most Popular Number:

(800) 444-2080
Products and services and adverse event reporting
Total calls: 13 Last call: Dec 27, 2023
author avatar
PissedConsumer Reporter

Merck's customer service phone number is 800 444 2080. This support number is toll-free. Users can receive information about products, services, and adverse event reporting. The customer care department from Canada is available at 514 428 7920.
To call the Merck headquarters, use the telephone number 908 740 4000. For investing questions, receive the consultation at 908 740 1468. For privacy inquiries, you can ask the Merck contact number 800 672 6372. In case of any questions about the press, call
908 740 5633. Talking to the customer care department via the phone, you can ask questions and describe the situation in detail.

Merck's email is animal-health-communications@merck.com. This support email is operated by Merck customer service. To receive written information about investing issues, send the letter to the email address investor_relations@merck.com. To solve media-related questions, use the email address mediarelations@merck.com.
Mailboxes serve for sending requests to the Merck customer service representatives. Different types of questions, including warnings, complaints, and reports can be sent to the email. Clients can expect a response within 3-5 days.

Merck address is P.O. Box 2000 126 East Lincoln Avenue Rahway, New Jersey 07065 United States. Merck headquarters is located at 2 Giralda Farms, Madison, New Jersey 07940. The corporate office is the place where all leading departments of the company are.
To reach the Merck contact team using the corporate address, write the letter and send it by the post office. It can take up to several weeks to get an answer in return.

Merck hours are Monday through Friday from 8:30 a.m. to 5:30 p.m. ET. On weekends the support members are not available. Information about the changes in the schedule you can find on the website of the company. You can ask about the operation time in the Merck live chat.

Merck Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    79% phone 21% email
  • The best phone number to call Merck is 8004442080. 87% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Saturday. The average call time is 14 minutes.

  • People call Merck mainly because of product/ service, request for information, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Merck Website:

Merck Help Center:

Corporate Office Address:

Merck
P.O. Box 2000 126 East Lincoln Avenue
Rahway, New Jersey 07065
United States

Other Info (opening hours):

Hours:

Monday – Friday: 8:30 am – 5:30 pm ET


Merck Animal Health headquarters:

2 Giralda Farms,

Madison,

New Jersey 07940

More contact details

Merck Rating Based on 2 Reviews

Rating details

1.5
more details
Additional Fees
Insurance Plans Acceptance
Discounts and Special Offers
Price Affordability

Rating stats

Rating trend

Summary of Merck Customer Service Calls

18 TOTAL
CALLS
13:31 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Merck?

Request for Information Question:

  • “Molnupiravir question”
  • “Want to plasce an order for a product and need information on the lead time and delivery date”
  • “Help with janumet”

Product/ Service Question:

  • “Check expiration date”
  • “Pt reports damaged shipment”

Payments and Charges Question:

  • “Set up direct deposit”

Account Question:

  • “My account got locked”

Staff Question:

  • “Customer service”

Other Question:

  • “PF closure.”
  • “Column coa”
  • “I was missing a pill I. My molnupiravir Covid 19 medicine. Will that lesson the effect of the medicine?”

About

Related Companies

MerckVaccines, Merck Animal Health, Merck Veterinary Manual

Summary

Merck & Co., Inc., is a research-intensive biotechnology company. It's also known as Merck Sharp & Dohme. Founded in 1891, Merck focuses on the development of medicines and vaccines to prevent a number of challenging diseases including cancer, infectious diseases, such as HIV and Ebola, and emerging animal diseases. Merck & Co owns a wide range of brands including but not limited to Januvia, Zetia, Remicade, Gardasil, and Keytruda. Starting in March 2020, Merck began responding to the global COVID-19 challenge. Currently, it has a pipeline of investigational medicines and vaccines designed to address the COVID-19 pandemic. In collaboration with Ridgeback Bio, they developed a novel, oral antiviral candidate MK-4482. With IAVI, a non-profit scientific organization, Merck generated an rVSV vector-based vaccine V590. The Pase 2/3 of the MK-4482 COVID-19 vaccine candidate was launched in October 2020. The first patient was dosed in the Phase 1 study of the V590 vaccine in November 2020. Merck also announced the planned acquisition of OncoImmune for further development of CD24Fc, a vaccine candidate to treat people challenged with severe COVID-19. Many biotechnology companies including Clover and GlaxoSmithKline are leveraging their scientific expertise to develop a COVID-19 vaccine candidate that elicits a protective and long-lasting immune response.

Merck reviews and complaints

Merck is ranked 335 out of 2237 in Insurance category

Compare Merck Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Merck? What happened? What can we help you with?
Submit review Don't show this popup