Merck Phone Numbers and Emails

Toll-Free Number:

  • (800) 444-2080
    Products and services and adverse event reporting

Customer Service:

  • +1 514 428 7920
    Canada Location


  • (908) 740-4000


  • (908) 740-1468


  • (800) 672-6372
    Privacy Inquiries
  • (855) 344-4971
    Privacy Inquiries


  • (908) 740-5633
    For general media questions
  • (202) 508-4567
    Policy media relations

Merck Emails:

Customer Service
Merck Animal Health
Investors/ Franchising
Claim Your Business
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Merck Contact Information

Merck Website:

Merck Help Center:

Corporate Office Address:

P.O. Box 2000 126 East Lincoln Avenue
Rahway, New Jersey 07065
United States

Other Info (opening hours):


Monday – Friday: 8:30 am – 5:30 pm ET

Merck Animal Health headquarters:

2 Giralda Farms,


New Jersey 07940

Merck Rating Based on 2 Reviews

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Summary of Merck Customer Service Calls

13:31 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Merck Customer Service?

Request for Information Question:

  • “Molnupiravir question”
  • “Want to plasce an order for a product and need information on the lead time and delivery date”
  • “Looking for a Janumet coupon”

Payments and Charges Question:

  • “Set up direct deposit”

Account Question:

  • “My account got locked”

Staff Question:

  • “Customer service”

Product/ Service Question:

  • “Pt reports damaged shipment”

Other Question:

  • “PF closure.”
  • “Column coa”
  • “I was missing a pill I. My molnupiravir Covid 19 medicine. Will that lesson the effect of the medicine?”


Merck Delivery Policy
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Merck Terms of Service
This website is maintained by Merck Sharp & Dohme Corp., a subsidiary of Merck & Co., Inc., Kenilworth, New Jersey ("Merck") and is intended for use by residents of the U.S. and its territories who are 18 years of age or older. By using this website, The User agree to be bound by, and to comply with, the terms of use on this page ("Terms of Use"). Merck reserves the right to change the Terms of Use from time to time, as necessary, and will provide notice, on this page, of any such changes, including the date they became effective. The Customer may access this page at any time through the Terms of Use link at the bottom of each page on this website. Nothing on this website should be construed as the giving of advice or the making of a recommendation regarding any decision or action related to The Customer's health or the health of others.If The User of company services are a patient, The Client should consult a doctor or other qualified health care professional regarding any questions The User of Website have about The Client's health or before making any treatment decisions.
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Merck Privacy Policy
Merck's' privacy commitment begins with Company's employees. Merck's' employees globally are responsible for protecting personal information about Company's external stakeholders as well as personal information about each other. At Merck's' company, Website use, share and protect personal information about Company's employees in accordance with the five elements of privacy trust. T - "transparency" - The Merck & Co., Inc. Global Notice of Data Practices for Employment-Related Purposes (the "Global Employee Privacy Notice") describes WHY personal information is used and disclosed, WHAT personal information is used and disclosed, HOW to exercise privacy choices, HOW Website protect personal information and HOW to access and update personal information. Merck also provide other notices to certain of Merck's' employees where required by local or other applicable law.
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Merck FAQ
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Merck & Co., Inc., is a research-intensive biotechnology company. It's also known as Merck Sharp & Dohme. Founded in 1891, Merck focuses on the development of medicines and vaccines to prevent a number of challenging diseases including cancer, infectious diseases, such as HIV and Ebola, and emerging animal diseases. Merck & Co owns a wide range of brands including but not limited to Januvia, Zetia, Remicade, Gardasil, and Keytruda. Starting in March 2020, Merck began responding to the global COVID-19 challenge. Currently, it has a pipeline of investigational medicines and vaccines designed to address the COVID-19 pandemic. In collaboration with Ridgeback Bio, they developed a novel, oral antiviral candidate MK-4482. With IAVI, a non-profit scientific organization, Merck generated an rVSV vector-based vaccine V590. The Pase 2/3 of the MK-4482 COVID-19 vaccine candidate was launched in October 2020. The first patient was dosed in the Phase 1 study of the V590 vaccine in November 2020. Merck also announced the planned acquisition of OncoImmune for further development of CD24Fc, a vaccine candidate to treat people challenged with severe COVID-19. Many biotechnology companies including Clover and GlaxoSmithKline are leveraging their scientific expertise to develop a COVID-19 vaccine candidate that elicits a protective and long-lasting immune response.

Merck reviews and complaints

Merck is ranked 58 out of 1212 in Insurance category

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