Merck Phone Numbers and Emails

Toll-Free Number:

  • (800) 444-2080
    Products and services and adverse event reporting
Send Message

Customer Service:

  • +1 514 428 7920
    Canada Location


  • (908) 740-4000


  • (908) 740-1468


  • (800) 672-6372
    Privacy Inquiries
  • (855) 344-4971
    Privacy Inquiries


  • (908) 740-5633
    For general media questions
  • (202) 508-4567
    Policy media relations

Merck Emails:

Customer Service
Merck Animal Health
Investors/ Franchising
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Contact Information

Merck Website:

Merck Help Center:

Corporate Office Address:

P.O. Box 2000 126 East Lincoln Avenue
Rahway, New Jersey 07065
United States

Other Info (opening hours):


Monday – Friday: 8:30 am – 5:30 pm ET

Merck Animal Health headquarters:

2 Giralda Farms,


New Jersey 07940

More contact details

Merck Rating Based on 2 Reviews

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Additional Fees
Insurance Plans Acceptance

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Rating trend

Summary of Merck Customer Service Calls

13:31 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Merck?

Request for Information Question:

  • “Molnupiravir question”
  • “Want to plasce an order for a product and need information on the lead time and delivery date”
  • “Help with janumet”

Payments and Charges Question:

  • “Set up direct deposit”

Account Question:

  • “My account got locked”

Staff Question:

  • “Customer service”

Product/ Service Question:

  • “Pt reports damaged shipment”

Other Question:

  • “PF closure.”
  • “Column coa”
  • “I was missing a pill I. My molnupiravir Covid 19 medicine. Will that lesson the effect of the medicine?”


Related Companies

MerckVaccines, Merck Animal Health, Merck Veterinary Manual


Merck & Co., Inc., is a research-intensive biotechnology company. It's also known as Merck Sharp & Dohme. Founded in 1891, Merck focuses on the development of medicines and vaccines to prevent a number of challenging diseases including cancer, infectious diseases, such as HIV and Ebola, and emerging animal diseases. Merck & Co owns a wide range of brands including but not limited to Januvia, Zetia, Remicade, Gardasil, and Keytruda. Starting in March 2020, Merck began responding to the global COVID-19 challenge. Currently, it has a pipeline of investigational medicines and vaccines designed to address the COVID-19 pandemic. In collaboration with Ridgeback Bio, they developed a novel, oral antiviral candidate MK-4482. With IAVI, a non-profit scientific organization, Merck generated an rVSV vector-based vaccine V590. The Pase 2/3 of the MK-4482 COVID-19 vaccine candidate was launched in October 2020. The first patient was dosed in the Phase 1 study of the V590 vaccine in November 2020. Merck also announced the planned acquisition of OncoImmune for further development of CD24Fc, a vaccine candidate to treat people challenged with severe COVID-19. Many biotechnology companies including Clover and GlaxoSmithKline are leveraging their scientific expertise to develop a COVID-19 vaccine candidate that elicits a protective and long-lasting immune response.

Merck reviews and complaints

Merck is ranked 268 out of 1587 in Insurance category

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