Contact Merck Customer Service
How to Reach a Person at Merck
Toll-Free Number:
-
1-800-444-2080Products and services and adverse event reporting
Customer Service:
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+1 514 428 7920Canada Location
Headquarters:
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1-908-740-4000
Investors/ Franchising:
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1-908-740-1468
Merck Emails:
Merck Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Merck Phone Number | 1 (800) 444-2080 |
| Average Calls duration | 8 minutes |
| Most Popular Merck Email Address | animal-health-communications@merck.com |
| Issue Resolution Rate | Low (0% reported full resolution) |
| Contact Method Distribution | 80% phone, 20% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
How to Contact Merck Customer Service?
Most Popular Number:
| Total calls: 14 | Last call: Mar 10, 2026 |
Contact Information
Merck Website:
Merck Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday – Friday: 8:30 am – 5:30 pm ET
Merck Animal Health headquarters:
2 Giralda Farms,
Madison,
New Jersey 07940
Summary of Merck Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Merck?
Request for Information Question:
- “Molnupiravir question”
- “Want to plasce an order for a product and need information on the lead time and delivery date”
- “Help with janumet”
Product/ Service Question:
- “Check expiration date”
- “Pt reports damaged shipment”
Payments and Charges Question:
- “Set up direct deposit”
Account Question:
- “My account got locked”
Staff Question:
- “Customer service”
Other Question:
- “Medicine”
- “PF closure.”
- “Column coa”
About
, ,
Merck & Co., Inc., is a research-intensive biotechnology company. It's also known as Merck Sharp & Dohme. Founded in 1891, Merck focuses on the development of medicines and vaccines to prevent a number of challenging diseases including cancer, infectious diseases, such as HIV and Ebola, and emerging animal diseases. Merck & Co owns a wide range of brands including but not limited to Januvia, Zetia, Remicade, Gardasil, and Keytruda. Starting in March 2020, Merck began responding to the global COVID-19 challenge. Currently, it has a pipeline of investigational medicines and vaccines designed to address the COVID-19 pandemic. In collaboration with Ridgeback Bio, they developed a novel, oral antiviral candidate MK-4482. With IAVI, a non-profit scientific organization, Merck generated an rVSV vector-based vaccine V590. The Pase 2/3 of the MK-4482 COVID-19 vaccine candidate was launched in October 2020. The first patient was dosed in the Phase 1 study of the V590 vaccine in November 2020. Merck also announced the planned acquisition of OncoImmune for further development of CD24Fc, a vaccine candidate to treat people challenged with severe COVID-19. Many biotechnology companies including Clover and GlaxoSmithKline are leveraging their scientific expertise to develop a COVID-19 vaccine candidate that elicits a protective and long-lasting immune response.
Merck is ranked 35 out of 2422 in Insurance category
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